Troy Dennis

Captain
DISC Type : DS

Head of Digital Transformation for North America at Mastercard

United States

Overview

Troy Dennis leads Digital Transformation for North America at Mastercard, focusing on expanding core payments through strategic planning and fintech innovation. With extensive experience at Regions Bank, TD, and Chase, he is a seasoned P&L owner with deep expertise in product development. Colleagues describe him as a visionary, empathetic, and strategic leader.

Outside of his corporate role, Troy is a passionate advocate for financial literacy and economic empowerment. He actively participates in community initiatives, such as the Operation HOPE Global Forums and FinLit Fest, to champion accessible finance and support the next generation in navigating their financial futures.

He appeared on "The AFT Podcast" to share his insights on credit rewards programs, smart spending, and building strong credit.

Personality Overview

Dynamic But Sincere

Consummate Professional

Decisive But Calm

They exhibit a rare combination of being result-oriented but patient at the same time.  They might take some time to make their mind up but once they do, they don't change it easily. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Fintech Innovation
His current role at Mastercard is centered on strategic planning and fintech acceleration to expand core payment services in North America.
Financial Inclusion
He serves as Mastercard's region lead for financial inclusion and has spoken at events like the HOPE Global Forums, which focuses on economic empowerment.
Empathetic Leadership
Multiple recommendations describe him as an empathetic, caring, and visionary leader who consistently advocates for his team and fosters collaboration.

Media Appearances

Mastercard Promotes Troy Dennis to Head of Digital Transformation for North America. Featured in Savoy Network

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Troy Dennis, Head of Digital Transformation for North America at Mastercard. Featured in YouTube Shorts

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Troy Dennis - SVP, NAM Product Team at Mastercard | The Org. Featured in The Org

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Work History

9-2024
Head of Digital Transformation for North America at Mastercard
9-2024
SVP, Head of Product, Acceptance, and Fintech for North America at Mastercard
Head of Unsecured Product & Merchant Service, SVP at Regions Bank
President & CEO at Express Employment Professionals International Headquarters
US Head of Card Operation Service & Payment Products (SVP) at TD

Education

Bachelor of Science - BS from Hampton University

More Information

Social Presence :

Prographics :

Exp : 1 Location : United States Job Level : Mid-senior Designation : Head of Digital Transformation for North America at Mastercard
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Insights For Selling To Troy

During A Call Or A Meeting

DO's

  • Focus on the results that your product produces, expect some strategic questions in return
  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Troy is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Troy

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Troy move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Troy take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Troy

Personality Compatibility


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