Umar Hossain

Commander
DISC Type : D

Director | Technology Deployment & Infrastructure Operations at Tim Hortons

Canada

Overview

Umar Hossain is a global IT and cybersecurity leader with extensive experience at major brands like Tim Hortons, Mattr, and Staples Canada. He specializes in technology modernization, infrastructure operations, and building cybersecurity resilience. Colleagues describe him as a "genuine expert, " "highly motivated, " and a "well rounded leader" who delivers innovative, value-driven solutions.

He is an alumnus of the Cyber Leadership Institute and was honored with the IBM New Blue: Focused to Win Award for his contributions to service delivery.

Personality Overview

Impact-Driven

Candid & Clear

Risk-Taker

More than the product, they care about the effectiveness of the product.  They respond better to strong and respectful interactions. They are very proud of what they do.

Topics They Care About

Cyber Leadership
A member of the Toronto CISO Governing Body, he focuses on translating technical risk into business impact, recently completing an intensive Cyber Leadership program.
Global IT Operations
Has experience overseeing IT infrastructure and cybersecurity for globally dispersed teams across North America, Europe, the Middle East, and Asia Pacific.
Technology Modernization
His career consistently involves leading large-scale initiatives in cloud adoption, data center operations, and infrastructure modernization for major retail and enterprise networks.

Media Appearances

Umar has no verified media appearances

Work History

3-2026
Director | Technology Deployment & Infrastructure Operations at Tim Hortons
9-2023 - 3-2026
Global Leader, IT Infrastructure & Cybersecurity at Mattr
8-2022
Toronto CISO Governing Body Member at Evanta, a Gartner Company
9-2021 - 9-2023
Senior Director, IT Operations & Cybersecurity at Staples Canada
10-2020 - 9-2021
Director, IT Infrastructure, Operations and Security at Holt Renfrew

Education

9-2025 - 11-2025
Cyber Leadership Program from Cyber Leadership Institute
8-2021 - 8-2021
Inclusive Growth Leadership from Schulich School of Business - York University

More Information

Social Presence :

Prographics :

Exp : 24 Location : Canada Job Level : Mid-senior Designation : Director | Technology Deployment & Infrastructure Operations at Tim Hortons
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Insights For Selling To Umar

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Hold your ground without indulging in one-upmanship
  • Speak about competitive differentiation that your product offers

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Don't try too hard to forge relationships with them
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Umar is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Umar

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Umar move?

  • They can take decisions very fast if you manage to convince them.
  • Can Umar take some risk or not?

  • The risks don’t matter much to them.

You And Umar

Personality Compatibility


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