Víctor Maturana Torres in

Víctor Maturana Torres

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Subdirector de Operaciones y Servicios at Universidad Adolfo Ibáñez
📍 Santiago, Santiago Metropolitan Region, Chile

Víctor is the Deputy Director of Operations and Services at Universidad Adolfo Ibáñez, with a background as an Industrial Civil Engineer and a Masters in Business Management. He has extensive experience in commercial areas, customer service, and operations at major Chilean companies like Grupo CGE, Entel, and CorreosChile.

He is passionate about continuous learning, recently completing his Masters and frequently attending conferences on topics like customer experience and business valuation. Víctor also shows a keen interest in financial markets, following market trends and major firms like J. P. Morgan.

He is a recipient of the "Service Quality and Operational Efficiency Award".

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Experience
24 Years
Current Role
Subdirector de Operaciones y Servicios
Location
Santiago, Santiago Metropolitan Region, Chile
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Víctor cares about

Customer Experience
He holds a diploma in Customer Experience, has managed service and claims departments, and consistently attends the annual UAI Customer Experience Congress.
Operations Management
His current role focuses on operations and services, supported by a background in managing infrastructure, contracts, and service quality across multiple industries.
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Career

Work history

1-2017
Subdirector de Operaciones y Servicios
Universidad Adolfo Ibáñez
7-2015 - 12-2016
Subdirector de Calidad de Servicio
Universidad Adolfo Ibáñez
4-2012 - 3-2015
Jefe Dpto. Servicio al Cliente y Gestión de Reclamos
Grupo CGE - Novanet S.A. y EMEL/CONAFE
4-2009 - 3-2012
Jefe de Producto y Ventas - TV Satelital TuVes HD
Grupo CGE - Novanet S.A. y EMEL/CONAFE
6-2004 - 12-2008
Jefe de Productos y Desarrollo Comercial
CorreosChile
In the press

Media appearances

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Education
4-2023 - 12-2024
Magíster en Gestión de Negocios
Universidad Adolfo Ibáñez
2018 - 2018
Diplomado en Experiencia de Clientes
Universidad Adolfo Ibáñez
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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