Víctor Maturana Torres

Sharpshooter
DISC Type : CD

Subdirector de Operaciones y Servicios at Universidad Adolfo Ibáñez

Santiago, Santiago Metropolitan Region, Chile

Overview

Víctor is the Deputy Director of Operations and Services at Universidad Adolfo Ibáñez, with a background as an Industrial Civil Engineer and a Masters in Business Management. He has extensive experience in commercial areas, customer service, and operations at major Chilean companies like Grupo CGE, Entel, and CorreosChile.

He is passionate about continuous learning, recently completing his Masters and frequently attending conferences on topics like customer experience and business valuation. Víctor also shows a keen interest in financial markets, following market trends and major firms like J. P. Morgan.

He is a recipient of the "Service Quality and Operational Efficiency Award".

Personality Overview

Precise But Practical

Fast But Analytical

Thorough Evaluator

They respond better to strong and respectful interactions.  They do not care very much about building rapport or relationships. They are less concerned about the product and more about its potential impact.

Topics They Care About

Customer Experience
He holds a diploma in Customer Experience, has managed service and claims departments, and consistently attends the annual UAI Customer Experience Congress.
Operations Management
His current role focuses on operations and services, supported by a background in managing infrastructure, contracts, and service quality across multiple industries.
Financial Markets
Follows market fluctuations and investment principles, as shown by his social media activity and interest in financial institutions like J. P. Morgan.

Media Appearances

Víctor has no verified media appearances

Work History

1-2017
Subdirector de Operaciones y Servicios at Universidad Adolfo Ibáñez
7-2015 - 12-2016
Subdirector de Calidad de Servicio at Universidad Adolfo Ibáñez
4-2012 - 3-2015
Jefe Dpto. Servicio al Cliente y Gestión de Reclamos at Grupo CGE - Novanet S.A. y EMEL/CONAFE
4-2009 - 3-2012
Jefe de Producto y Ventas - TV Satelital TuVes HD at Grupo CGE - Novanet S.A. y EMEL/CONAFE
6-2004 - 12-2008
Jefe de Productos y Desarrollo Comercial at CorreosChile

Education

4-2023 - 12-2024
Magíster en Gestión de Negocios from Universidad Adolfo Ibáñez
2018 - 2018
Diplomado en Experiencia de Clientes from Universidad Adolfo Ibáñez

More Information

Social Presence :

Prographics :

Exp : 24 Location : Santiago, Santiago Metropolitan Region, Chile Job Level : N/A Designation : Subdirector de Operaciones y Servicios at Universidad Adolfo Ibáñez
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Insights For Selling To Víctor

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Refer to testimonials from well-known industry leaders
  • Objectively showcase the impact that your product creates

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Víctor is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Víctor

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Víctor move?

  • If convinced, they can reach decisions quite fast.
  • Can Víctor take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Víctor

Personality Compatibility


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