Valarie Sutherland, MHA, FACMPE, CRHCP

Questioner
DISC Type : c

Executive Director of Operations at Mercy

West Plains, Missouri, United States

Overview

As Executive Director of Operations at Mercy, Valarie leverages over 15 years of leadership in healthcare to enhance delivery and drive operational growth. A certified FACMPE and CRHCP with a Masters in Healthcare Administration, she excels in business planning and optimizing workflows to achieve organizational goals effectively.

She is passionate about celebrating healthcare professionals and shows a strong interest in the evolution of medical education. She follows innovations that blend art and science with a focus on whole-person health, reflecting a deep commitment to the human side of medicine and patient-centered care.

She recently earned a certification as a Certified Rural Health Clinic Professional (CRHCP), underscoring her expertise in sustainable healthcare.

Personality Overview

Systematic

Not Easily Convinced

Cautious & Analytical

They prefer to analyze every situation thoroughly.
  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Operational Efficiency
Her career is defined by improving healthcare delivery through strategic business planning, process improvement, and optimizing team workflows.
Rural Healthcare
Recently obtained the Certified Rural Health Clinic Professional (CRHCP) certification, showing a commitment to advancing sustainable healthcare practices in these specific settings.
Patient-Centered Care
A core focus of her work, she emphasizes fostering collaborative environments and compassion to improve patient outcomes and experiences.

Media Appearances

Valarie has no verified media appearances

Work History

8-2023
Executive Director of Operations at Mercy
8-2008 - 8-2023
Director of Specialty and Primary Care Clinic Operations at Ozarks Medical Center
8-2008 - 8-2023
Director of Operations at Ozarks Medical Center

Education

6-2024 - 8-2025
Masters of Healthcare Administration from William Woods University
Bachelor of Applied Science - BASc from Drury University

More Information

Social Presence :

Prographics :

Exp : 17 Location : West Plains, Missouri, United States Job Level : Senior Designation : Executive Director of Operations at Mercy
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Insights For Selling To Valarie

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Emphasise more on facts and measurable benefits
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Valarie is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Valarie

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Valarie move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Valarie take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Valarie

Personality Compatibility


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