Valber Araújo

Observer
DISC Type : ci

Analista de Processos Customer Service Pleno at Copa Energia

São Paulo, São Paulo, Brazil

Overview

Valber Araújo is a Customer Service Process Analyst at Copa Energia, with a strong focus on innovation. He has grown within the company, taking on progressively senior roles, and is actively involved in developing new solutions.

He is passionate about innovation in the energy sector, dedicating weekends to events like StartupWeekend ENERGY to explore new ideas. Valber is also interested in organizational psychology and how it can be applied to improve team performance and operational processes.

Valber was selected from dozens of employees to be an official "Innovation Ambassador" for his companys innovation hub, CopaLabs.

Personality Overview

Curious

Assertive

Example Seeker

They are likely to ask many questions and look heavily for supporting information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince.

Topics They Care About

Customer Service Innovation
As an "Innovation Ambassador" for CopaLabs at Copa Energia, he is actively committed to bringing new solutions to the company.
Energy Sector Startups
He described his experience at StartupWeekend ENERGY as an incredible, vision-changing journey, showing a keen interest in new ventures.
Process Improvement
His current role as a Process Analyst and past experience in operations management highlight his focus on improving indicators and efficiency.

Media Appearances

Valber has no verified media appearances

Work History

6-2024
Analista de Processos Customer Service Pleno at Copa Energia
11-2023 - 6-2024
Analista de Suporte a Central de Atendimento Junior at Copa Energia
7-2021 - 11-2023
Assistente administrativo at Copa Energia
7-2020 - 6-2021
Coordenador de operações at AlmavivA do Brasil
7-2018 - 7-2020
Supervisor de operações at AlmavivA do Brasil

Education

Valber has no verified education history

More Information

Social Presence :

Prographics :

Exp : 12 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Analista de Processos Customer Service Pleno at Copa Energia
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Insights For Selling To Valber

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Persuade objectively how your product will help them achieve their goals
  • Share testimonials from known people and give multiple examples of product value

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Valber is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Valber

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Valber move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Valber take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Valber

Personality Compatibility


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