Vanessa Boncheva

Energizer
DISC Type : I

Customer Care Manager at LivePerson

Veliko Tŭrnovo, Veliko Turnovo, Bulgaria

Overview

Vanessa has no verified overview

Personality Overview

Big Picture Person

Believer

Relationship Oriented

They are always positive and upbeat, so take their promises with a pinch of salt.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

Vanessa has no verified topics they care about

Media Appearances

Vanessa has no verified media appearances

Work History

7-2024
Customer Care Manager at LivePerson
12-2023 - 7-2024
Senior Customer Response Specialist at LivePerson
1-2021 - 12-2023
Shift Supervisor at LivePerson
7-2020 - 3-2023
Junior Shift Supervisor at Sixty K Ltd (60K)
6-2019 - 7-2020
Tier 2 Technical Support Engineer at Sixty K Ltd (60K)

Education

2015 - 2019
Bachelor's degree from New Bulgarian University
10-2025 - 2-2027
Master's degree from St. Cyril and St. Methodius University of Veliko Tarnovo

More Information

Social Presence :

Prographics :

Exp : 6 Location : Veliko Tŭrnovo, Veliko Turnovo, Bulgaria Job Level : Middle Designation : Customer Care Manager at LivePerson
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Insights For Selling To Vanessa

During A Call Or A Meeting

DO's

  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Be friendly and entertaining in your conversation
  • Invite them for a lunch or a drink/coffee

DONT's

  • Avoid overloading them with too much detail
  • Don’t assume a yes just because they have not said no
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vanessa is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Vanessa

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Vanessa move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Vanessa take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Vanessa

Personality Compatibility


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