Vanessa L.

Critic
DISC Type : C

Analista de Atendimento Sênior at Hapvida NotreDame Intermédica

Guarulhos, São Paulo, Brazil

Overview

Vanessa is a senior relationship analyst with over 15 years of experience in multichannel customer service and sales support, primarily in the healthcare and telecom sectors. A graduate of FATEC-SP, she excels in operational support and managing corporate client demands. People describe her as dedicated, collaborative, and helpful.

She demonstrates a strong interest in corporate responsibility, sharing content related to workplace ethics and diversity in leadership. Her professional interests include major corporations like IBM and GE, suggesting a focus on large-scale business operations and impact.

She is currently pursuing a postgraduate specialization, holds three technology degrees, and has completed coursework in Project Management techniques.

Personality Overview

Information Seeker

Critic

Negotiator

They are quite likely to negotiate on pricing or other key terms.  They enjoy working alone and do not rely on others very often. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Client Relationship Management
Her role as a Senior Relationship Analyst at Hapvida focuses on managing demands for medium to large corporate clients and supporting account executives.
Sales & Operational Support
She has extensive experience in pre- and post-sales support, proposal development, and serving as an interface between internal areas to streamline processes.
Workplace Ethics
Shared content discussing professional arrogance and the importance of respecting hierarchies, indicating she values a positive and respectful work environment.

Media Appearances

Vanessa has no verified media appearances

Work History

7-2024 - 7-2025
Analista de Atendimento Sênior at Hapvida NotreDame Intermédica
5-2017 - 4-2019
Operador Sac at Hapvida NotreDame Intermédica
1-2015 - 7-2016
Analista comercial at Betta Group
8-2007 - 5-2014
Analista de Suporte Administrativo at Nextel Brasil

Education

7-2025 - 12-2025
Pós-graduação Lato Sensu - Especialização from Faculdade Venda Nova do Imigrante – FAVENI
6-2018 - 6-2021
Curso Superior de Tecnologia (CST) from Faculdade de Tecnologia de São Paulo - FATEC-SP

More Information

Social Presence :

Prographics :

Exp : 11 Location : Guarulhos, São Paulo, Brazil Job Level : N/A Designation : Analista de Atendimento Sênior at Hapvida NotreDame Intermédica
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Insights For Selling To Vanessa

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Don’t try too hard to build a relationship with them
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vanessa is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Vanessa

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Vanessa move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Vanessa take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Vanessa

Personality Compatibility


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