Vanessa Mendes

Inquirer
DISC Type : cd

Customer Experience Leader na GE Healthcare at GE Healthcare

São Paulo, São Paulo, Brazil

Overview

An international trade professional with 18 years of experience, now serving as a Customer Experience Leader at GE Healthcare. She holds a post-graduate degree in International Relations and has managed large-scale projects. Colleagues describe her as focused, proactive, and exceptionally helpful.

Outside of her core responsibilities, Vanessa is passionate about professional growth and company culture. She actively participates in development programs like "Crescer Com El@s" and frequently expresses pride in her work and her team at GE Healthcare, showing a deep commitment to her organizations mission.

She played a key role in the Hyundai Brazil Plant implementation project, managing complex logistics for new and used machinery.

Personality Overview

Hard To Convince

ROI Conscious

Judgemental

They don’t always try to control the conversation but neither do they like yielding it fully.  They respond well to confident salespeople. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Customer Advocacy
Her current role focuses on strategic conflict resolution and serving as the primary interface between customers and the company to solve pending issues and support post-sales needs.
International Logistics
Brings 18 years of experience in foreign trade, managing import/export operations for a wide range of goods including project cargo, electronics, and healthcare equipment.
Healthcare Innovation
Demonstrates a keen interest in the technical side of healthcare, highlighted by her visit to Senai to learn about the intricacies of mammography equipment.

Media Appearances

Vanessa has no verified media appearances

Work History

7-2020
Customer Experience Leader na GE Healthcare at GE Healthcare
4-2017 - 6-2020
Revenue Operations Leader at GE Healthcare
1-2014 - 8-2016
Logistics Operations Supervisor at INTEK BRINQUEDOS DO BRASIL LTDA.
7-2008 - 8-2013
Import and Clearance Operational Manager at Sidmex Internacional Ltda.
2005 - 2008
Import Analyst at SAB Company

Education

2008 - 2009
Post Graduated in International Relations from Universidade Estadual Paulista Júlio de Mesquita Filho
2000 - 2003
Graduated in International Business from Universidade São Judas Tadeu

More Information

Social Presence :

Prographics :

Exp : 20 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Customer Experience Leader na GE Healthcare at GE Healthcare
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Insights For Selling To Vanessa

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Highlight the competitive differentiation of your product
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Avoid repeating yourself or making generalizations
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vanessa is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Vanessa

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Vanessa move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Vanessa take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Vanessa

Personality Compatibility


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