Verónica Rangel

Examiner
DISC Type : cs

Complaints Management Director at AXA México

Mexico City, Mexico

Overview

Verónica Rangel is the Complaints Management Director at AXA México, specializing in customer experience, claims processing, and operational management. With a background in internal audit and operations, she is praised by colleagues and clients for being dedicated, efficient, and empathetic.

Verónica is a passionate advocate for diversity and inclusion, actively participating in AXAs community events, particularly supporting the LGBTT+ pillar. She is also interested in leadership development and strategies for empowering women in the workplace.

Unique fact: A customer specifically recommended her for bringing exceptional kindness and empathy to the often stressful process of insurance claim resolution.

Personality Overview

Overcautious

Tough To Convince

Unexpressive

The only way to convince them is by showing them examples and ample proof.  They tend to have clarity about their needs and constraints, and are unlikely to over-promise. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Customer Experience
Her entire career at AXA, especially her current role as Complaints Management Director, is centered around improving the customer journey and resolving issues.
Diversity & Inclusion
She actively posts about and participates in AXA's diversity initiatives, celebrating Pride and the company's LGBTT+ community.
Operational Excellence
Has held several director-level roles focused on operations and processes, indicating a strong interest in driving efficiency and managing teams effectively.

Media Appearances

Verónica has no verified media appearances

Work History

3-2018
Complaints Management Director at AXA México
4-2015
Issuance Operations Director at AXA
1-2012 - 8-2015
Director Operaciones y Procesos - P&C LoB at AXA
7-2008 - 12-2011
Head of Internal Audit at AXA
2001 - 2008
Auditor interno at ING

Education

2019 - 2020
Programa de Direccion D1 from IPADE Business School
Contador Publico from Escuela Superior de Comercio y Administracion

More Information

Social Presence :

Prographics :

Exp : 32 Location : Mexico City, Mexico Job Level : Mid-senior Designation : Complaints Management Director at AXA México
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Insights For Selling To Verónica

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't be very accepting if that is your natural style, stay firm
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Verónica is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Verónica

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Verónica move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Verónica take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Verónica

Personality Compatibility


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