Verónica Rangel in

Verónica Rangel

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Complaints Management Director at AXA México
📍 Mexico City, Mexico

Verónica Rangel is the Complaints Management Director at AXA México, specializing in customer experience, claims processing, and operational management. With a background in internal audit and operations, she is praised by colleagues and clients for being dedicated, efficient, and empathetic.

Verónica is a passionate advocate for diversity and inclusion, actively participating in AXAs community events, particularly supporting the LGBTT+ pillar. She is also interested in leadership development and strategies for empowering women in the workplace.

Unique fact: A customer specifically recommended her for bringing exceptional kindness and empathy to the often stressful process of insurance claim resolution.

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Experience
32 Years
Current Role
Complaints Management Director
Job Level
Mid-senior
Location
Mexico City, Mexico
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Verónica cares about

Customer Experience
Her entire career at AXA, especially her current role as Complaints Management Director, is centered around improving the customer journey and resolving issues.
Diversity & Inclusion
She actively posts about and participates in AXA's diversity initiatives, celebrating Pride and the company's LGBTT+ community.
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Career

Work history

3-2018
Complaints Management Director
AXA México
4-2015
Issuance Operations Director
AXA
1-2012 - 8-2015
Director Operaciones y Procesos - P&C LoB
AXA
7-2008 - 12-2011
Head of Internal Audit
AXA
2001 - 2008
Auditor interno
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In the press

Media appearances

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Education
2019 - 2020
Programa de Direccion D1
IPADE Business School
Contador Publico
Escuela Superior de Comercio y Administracion
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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