Veronica Kagley

Visionary
DISC Type : Ds

Customer Success Manager at CenTrak

Abilene, Texas, United States

Overview

Veronica Kagley is a customer-focused manager at CenTrak, specializing in customer success, project management, and product development, primarily within the healthcare technology sector. A graduate of Ball State Universitys Miller College of Business, she is described by colleagues as exceptional, detail-oriented, and a strong communicator.


Veronica successfully pitched and executed the first-ever User Group Conference for a previous employer, single-handedly managing the event to foster a new networking community among users.

Personality Overview

Goal-Oriented

Risk Tolerant

Big Vision Person

They exhibit a rare combination of being result-oriented but patient at the same time.  They might take some time to make their mind up but once they do, they don't change it easily. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Customer Advocacy
Her career is built on understanding customer needs, from designing an online order solution early on to her current role enhancing satisfaction and loyalty as a Customer Success Manager.
Healthcare Technology
She possesses deep experience in the healthcare tech space from her work at both CenTrak (RTLS solutions) and Rauland, managing product installations and market intelligence programs.
Program Management
Has a proven record managing complex rollouts, overseeing all product installations with integrators, and ensuring projects remain on schedule and within budget.

Media Appearances

Veronica has no verified media appearances

Work History

6-2025
Customer Success Manager at CenTrak
1-2019 - 1-2025
Customer Success Program Manager at Rauland, a division of AMETEK, Inc.
9-2017 - 1-2019
Competitive and Market Intelligence Manager at Rauland, a division of AMETEK, Inc.
4-2015 - 9-2017
Customer Program Manager at Rauland, a division of AMETEK, Inc.
1-2012 - 4-2015
Product Manager - Interfaces at Rauland, a division of AMETEK, Inc.

Education

Bachelor of Science from Ball State University - Miller College of Business

More Information

Social Presence :

Prographics :

Exp : 41 Location : Abilene, Texas, United States Job Level : Middle Designation : Customer Success Manager at CenTrak
URL has been copied!

Insights For Selling To Veronica

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Let them know of potential risks but suggest mitigation methods alongside

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Veronica is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Veronica

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Veronica move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Veronica take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Veronica

Personality Compatibility


Other CenTrak Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.