Vicky F.

Commander
DISC Type : D

Account Manager (Customer Success Focus) at OfferUp

Wesley Chapel, Florida, United States

Overview

Strategic B2B SaaS leader with over eight years of experience managing the full customer lifecycle, from sales to account success. A San Diego State University graduate and Presidents Club winner, she is certified in Generative AI for Sales Professionals.

Driven by a strong entrepreneurial spirit, Vicky launched her own real estate investing business in 2020. She is a firm believer in meticulous goal setting and continuous personal and professional growth, sharing her future-focused mindset with others.

She stepped away from traditional employment to scale her own business, with the stated goal of growing it to seven figures.

Personality Overview

Candid & Clear

Risk-Taker

Decisive

They respond better to strong and respectful interactions.  They put a lot of effort into ensuring personal success. They prefer to move quickly, and expect the same from others.

Topics They Care About

Customer Lifecycle Value
Her experience spans the full customer journey, from initial sale to renewal and expansion, consistently ranking as a top performer for retention and growth.
Entrepreneurial Ventures
She started her own real estate investing business in 2020 with the ambition to scale it into a seven-figure enterprise, showcasing a strong entrepreneurial drive.
AI in Sales
Holds a professional specialization in Generative AI for Sales, indicating a keen interest in leveraging new technologies to drive revenue and efficiency.

Media Appearances

Vicky has no verified media appearances

Work History

4-2023
Account Manager (Customer Success Focus) at OfferUp
10-2020 - 2-2023
Sales / Customer Success Manager at Flip Secrets
1-2020 - 10-2020
Cloud Account Executive, II at AbacusNext
6-2019 - 12-2019
Senior Account Manager at AbacusNext
1-2019 - 6-2019
Senior Account Executive at AbacusNext

Education

2013 - 2017
Bachelor of Arts - BA from San Diego State University

More Information

Social Presence :

Prographics :

Exp : 6 Location : Wesley Chapel, Florida, United States Job Level : Middle Designation : Account Manager (Customer Success Focus) at OfferUp
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Insights For Selling To Vicky

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Get to the point quickly instead of spending time doing small talk
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Avoid being a storyteller and don’t try to oversell
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vicky is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Vicky

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Vicky move?

  • If convinced, they can reach decisions quite fast.
  • Can Vicky take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Vicky

Personality Compatibility


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