Victor Mora

Enigma
DISC Type : dci

Onsite IT Support at Baxter International Inc.

San Lorenzo, California, United States

Overview

Victor Mora is an Onsite IT Support specialist with extensive experience in enterprise device management using SCCM and JAMF Pro, Active Directory, and IT service delivery. Described by colleagues as "extremely skilled" and "educated, " he holds both CompTIA A+ and Salesforce Administrator certifications, reflecting a broad technical skill set.

He has a demonstrated interest in technology companies like Oracle and Nokia.

Unique fact: Victor possesses a rare combination of certifications in both traditional IT infrastructure (CompTIA A+) and a complex CRM platform (Salesforce).

Personality Overview

Friendly Yet Blunt

Hard To Convince

Challenger

They are likely to ask many questions and look heavily for supporting proof as well as information.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing

Topics They Care About

Enterprise Device Management
Has significant hands-on experience across multiple companies using SCCM, PXE Boot, and JAMF Pro for imaging, deployment, and enhancing security.
Salesforce Administration
He is a Salesforce Certified Administrator and has received strong recommendations praising his ability to quickly master instances, fix bugs, and build new features.
IT Service Delivery
Focused on high-quality end-user support, resolving a high volume of incidents and maintaining a 95%+ customer satisfaction rating in a previous role.

Media Appearances

Victor has no verified media appearances

Work History

3-2025
Onsite IT Support at Baxter International Inc.
8-2024 - 11-2024
Service Desk Support Analyst at Stanford Health Care
7-2023 - 8-2024
Lead Client Support Technician @ Cepheid at Cepheid
7-2022 - 7-2023
Onsite Support Specialist at Nokia
9-2020 - 7-2022
IT Specialist at Western Digital

Education

2012 - 2014
Computer Networking and Information Technology from Year Up Bay Area
High School Diploma from Arroyo High School

More Information

Social Presence :

Prographics :

Exp : 5 Location : San Lorenzo, California, United States Job Level : N/A Designation : Onsite IT Support at Baxter International Inc.
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Insights For Selling To Victor

During A Call Or A Meeting

DO's

  • Help them realize that any personal risk in making this decision is far less compared to what the results could mean for them
  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked
  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid long presentations and just 'high-level' value proposition, dive into the details

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Victor is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Victor

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Victor move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Victor take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Victor

Personality Compatibility


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