Victor Puente

Initiator
DISC Type : Di

Senior Solutions Architect and Process Consultant at Infocenter

Dallas-Fort Worth Metroplex, United States

Overview

Victor is a Senior Solutions Architect and Process Consultant specializing in the ServiceNow ecosystem. His expertise lies in IT Asset Management, architecting technical solutions, and leading digital transformation projects. People who have worked with him describe him as dedicated, driven, and an impactful change agent with a strong sense of ownership.

Outside of his technical role, Victor values family and draws his work ethic from his father and grandfathers. He is a proponent of supporting local businesses in his North Texas community and is passionate about continuous learning and growth.

He has a unique academic background, having studied Fine Arts at Texas State University.

Personality Overview

Confident

Friendly Challenger

Conviction Driven

They don’t mind taking a stand if they believe in something.  They measure a product on its merit but can be influenced by strong testimonials. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

IT Asset Management
As a Certified IT Asset Manager, he has consistently owned and architected full-lifecycle hardware asset management (HAM) and software asset management (SAM) programs across multiple companies.
ServiceNow Architecture
His career is centered on architecting and implementing solutions on the ServiceNow platform, focusing on CMDB, ITAM, and process integrity to enhance enterprise technology maturity.
Process Remediation
He has proven experience leading full-lifecycle remediation programs for IT governance findings within highly regulated environments, from gap analysis to closure.

Media Appearances

Victor has no verified media appearances

Work History

1-2025
Senior Solutions Architect and Process Consultant at Infocenter
8-2023 - 2-2025
Solutions Architect (HAM and SAM Implementation and Remediations) at Contender Solutions
6-2022 - 8-2023
Associate Principal, Service Management (IT Asset Management) at OCC
7-2019 - 6-2022
IT Asset Manager (Certified IT Asset Manager) at Caliber Home Loans, Inc.
10-2017 - 7-2019
Senior Executive System Support and Project Management at Caliber Home Loans, Inc.

Education

1998 - 2001
Fine Arts from Texas State University
2002 - 2020
Education details unavailable from Certifications

More Information

Social Presence :

Prographics :

Exp : 10 Location : Dallas-Fort Worth Metroplex, United States Job Level : N/A Designation : Senior Solutions Architect and Process Consultant at Infocenter
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Insights For Selling To Victor

During A Call Or A Meeting

DO's

  • Clearly address the competitive aspects
  • Acknowledge their status and position during the conversation
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Don’t be very informal even if they are being so themselves
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Victor is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Victor

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Victor move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Victor take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Victor

Personality Compatibility


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