Vincent Cicillini in

Vincent Cicillini

Energizer · DISC type I
Client Advocate at Quicken Loans
📍 Troy, Michigan, United States

Vincent Cicillini is a Client Advocate at Quicken Loans, specializing in managing client escalations with expertise in bill payment systems from his time at Comcast. He holds a Bachelor of Science from Eastern Michigan University and is committed to resolving complex customer issues with empathy and precision.

His past role as a Music Specialist suggests a personal appreciation for the arts, blending analytical customer service skills with a creative background.

Unique fact: Before his finance and customer service career, Vincent worked as a Music Specialist at Barnes & Noble, Inc.

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Experience
7 Years
Current Role
Client Advocate
Location
Troy, Michigan, United States
Personality Overview

How Vincent shows up

Enthusiastic
Believer
Relationship Oriented

They are friendly, approachable and love to make new connections. Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are really good at seeing what the long-term impacts of their decisions could be.

Priorities

Topics Vincent cares about

Client Escalations
His career is centered around managing and resolving complex customer issues, making it a core professional focus.
Bill Payment Systems
Developed significant expertise in this area during his tenure at Comcast, a key part of his professional background.
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Career

Work history

2-2015 - 4-2015
Client Advocate
Quicken Loans
12-2011 - 2-2013
Payment Center Representative I
Comcast
9-2007 - 4-2009
Teller I
TCF Bank
8-2005 - 9-2007
Music Specialist
Barnes & Noble, Inc.
7-2002 - 6-2005
Senior Call Center Customer Service Associate
Metavante
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
9-1991 - 4-1999
Bachelor's of Science - BS
Eastern Michigan University
1991 - 1999
Bachelor of Science
Eastern Michigan University
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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