Vincent Cicillini

Energizer
DISC Type : I

Client Advocate at Quicken Loans

Troy, Michigan, United States

Overview

Vincent Cicillini is a Client Advocate at Quicken Loans, specializing in managing client escalations with expertise in bill payment systems from his time at Comcast. He holds a Bachelor of Science from Eastern Michigan University and is committed to resolving complex customer issues with empathy and precision.

His past role as a Music Specialist suggests a personal appreciation for the arts, blending analytical customer service skills with a creative background.

Unique fact: Before his finance and customer service career, Vincent worked as a Music Specialist at Barnes & Noble, Inc.

Personality Overview

Enthusiastic

Believer

Relationship Oriented

They are friendly, approachable and love to make new connections.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

Client Escalations
His career is centered around managing and resolving complex customer issues, making it a core professional focus.
Bill Payment Systems
Developed significant expertise in this area during his tenure at Comcast, a key part of his professional background.
Customer Satisfaction
His role as a Client Advocate and stated mission of providing exceptional support show a deep commitment to this principle.

Media Appearances

Vincent has no verified media appearances

Work History

2-2015 - 4-2015
Client Advocate at Quicken Loans
12-2011 - 2-2013
Payment Center Representative I at Comcast
9-2007 - 4-2009
Teller I at TCF Bank
8-2005 - 9-2007
Music Specialist at Barnes & Noble, Inc.
7-2002 - 6-2005
Senior Call Center Customer Service Associate at Metavante

Education

9-1991 - 4-1999
Bachelor's of Science - BS from Eastern Michigan University
1991 - 1999
Bachelor of Science from Eastern Michigan University

More Information

Social Presence :

Prographics :

Exp : 7 Location : Troy, Michigan, United States Job Level : N/A Designation : Client Advocate at Quicken Loans
URL has been copied!

Insights For Selling To Vincent

During A Call Or A Meeting

DO's

  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Share some stories about how you you have helped people in similar positions succeed
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Avoid cutting into their flow
  • Don’t assume a yes just because they have not said no
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vincent is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Vincent

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Vincent move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Vincent take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Vincent

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.