Vincent Cicillini in

Vincent Cicillini

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Client Advocate at Quicken Loans
📍 Troy, Michigan, United States

Vincent Cicillini is a Client Advocate at Quicken Loans, specializing in managing client escalations with expertise in bill payment systems from his time at Comcast. He holds a Bachelor of Science from Eastern Michigan University and is committed to resolving complex customer issues with empathy and precision.

His past role as a Music Specialist suggests a personal appreciation for the arts, blending analytical customer service skills with a creative background.

Unique fact: Before his finance and customer service career, Vincent worked as a Music Specialist at Barnes & Noble, Inc.

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Experience
7 Years
Current Role
Client Advocate
Location
Troy, Michigan, United States
Personality Overview

How Vincent shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Vincent cares about

Client Escalations
His career is centered around managing and resolving complex customer issues, making it a core professional focus.
Bill Payment Systems
Developed significant expertise in this area during his tenure at Comcast, a key part of his professional background.
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Career

Work history

2-2015 - 4-2015
Client Advocate
Quicken Loans
12-2011 - 2-2013
Payment Center Representative I
Comcast
9-2007 - 4-2009
Teller I
TCF Bank
8-2005 - 9-2007
Music Specialist
Barnes & Noble, Inc.
7-2002 - 6-2005
Senior Call Center Customer Service Associate
Metavante
In the press

Media appearances

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Education
9-1991 - 4-1999
Bachelor's of Science - BS
Eastern Michigan University
1991 - 1999
Bachelor of Science
Eastern Michigan University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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