Vitor Ferreira Silva

Critic
DISC Type : C

Superintendente de RH Talent Acquisition at Konecta

São Paulo, Brazil

Overview

Vitor is a strategic HR Superintendent with 27 years of experience in customer experience and contact center operations. He leads talent acquisition for major market players at Konecta and holds a Yellow Belt in Lean Six Sigma, reflecting a focus on process improvement.

After a long career in customer experience, Vitor transitioned into the Security and Surveillance industry in 2023, even earning a professional certification in Patrimonial Vigilance.

Personality Overview

Negotiator

Critic

Precise

They like to do things independently and don’t look for support from others.  They choose to analyze logically and value facts to emotions. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

Diversity & Inclusion
He focuses on large-scale recruiting for diverse groups, including refugees, LGBTQIAPN+, 50+, and people with disabilities, to comply with Brazil's Quota Law.
Talent Acquisition
Manages the end-to-end recruitment process for major clients, attracting talent for a wide range of operational and specialized roles in a high-volume environment.
Customer Experience
His career is built on 27 years in the contact center and BPO industry, managing relationships and operations for major brands like Volkswagen, Tim, and SKY.

Media Appearances

Vitor has no verified media appearances

Work History

11-2024
Superintendente de RH Talent Acquisition at Konecta
4-2023 - 11-2024
Gerente de RH at GRUPO GR
4-2021 - 4-2023
Gerente de Atração e Aquisição de Talentos at Teleperformance
9-2019 - 1-2021
HR and Facilities Management at Vector
3-2019 - 9-2019
Executivo de Negócios Comercial - Farmer/Hunter at Contax S.A.

Education

4-2024 - 9-2024
Vigilante from PROVIG
2020 - 2020
Formação de Yellow Belt Lean Seis Sigma com Reconhecimento Internacional pela The Council For Six Si from Udemy Alumni

More Information

Social Presence :

Prographics :

Exp : 25 Location : São Paulo, Brazil Job Level : N/A Designation : Superintendente de RH Talent Acquisition at Konecta
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Insights For Selling To Vitor

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Be ready to answer many clarity-seeking questions and requests for information
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Don’t try too hard to build a relationship with them
  • Don't give superficial answers, they are easily rattled by them
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vitor is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Vitor

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Vitor move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Vitor take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Vitor

Personality Compatibility


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