Viv Da Ros

Enthusiast
DISC Type : i

Chief Information Officer at Kmart Australia Limited

Cremorne, New South Wales, Australia

Overview

Viv Da Ros is a senior executive and the Chief Information Officer for Kmart Group, with over 30 years of experience across 18 countries in the retail and energy sectors. Educated with an MBA from Manchester Business School, he has held CIO roles at Elders and Ampol (formerly Caltex), focusing on customer-centric technology solutions.

His passion for technology began in the 1980s with a Commodore 64. This interest extends to a hands-on approach, previously spending significant time in the field visiting rural Australian branches and farms to understand how technology can better serve customers on the ground, such as using satellite imagery for crop management.

He started his career as a computer operator running general ledger systems with punch cards.

Personality Overview

Optimistic

Story Driven

Amiable & Agreeable

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

AI Personalization
As Kmart CIO, he focuses on using AI and data from social media to redefine personalization and enhance the customer experience.
Digital Transformation
Has led major modernization projects, including cloud migrations to Azure at Caltex and implementing Microsoft Dynamics 365 at Elders to drive efficiency and growth.
Customer Experience
Consistently focuses on using technology to simplify customer interactions, from developing fuel payment apps to enhancing in-store retail systems.

Media Appearances

Viv has no verified media appearances

Work History

4-2025
Chief Information Officer at Kmart Australia Limited
3-2024
Non Executive Director at Australian Foundation For Disability (Afford)
4-2021 - 3-2025
Non Executive Director at AuctionsPlus
2-2021 - 3-2025
Chief Information Officer at Elders
12-2016 - 12-2020
Chief Information Officer at Ampol Australia

Education

2019 - 2019
GAICD from Australian Institute of Company Directors
2003 - 2008
Master from Alliance Manchester Business School

More Information

Social Presence :

Prographics :

Exp : 27 Location : Cremorne, New South Wales, Australia Job Level : Leadership Designation : Chief Information Officer at Kmart Australia Limited
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Insights For Selling To Viv

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Ask them how their day is going or exchange some other pleasantries
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Viv is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Viv

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Viv move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Viv take some risk or not?

  • They can take some low-probability risks if needed.

You And Viv

Personality Compatibility


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