Vivek Gurumurthy

Collaborator
DISC Type : is

CIO - Consumer and Business Groups at Verizon

New York City Metropolitan Area, United States

Overview

Vivek Gurumurthy is the SVP and CIO for Verizons Consumer & Business Group, where he leads the global technology organization. His focus is on leveraging AI and digital transformation to enhance customer experiences and drive growth. He holds a Masters degree in Computer Science from Arizona State University and has been with Verizon for over two decades, leading major architectural transformations.

Originally from South India, Vivek now lives in New Jersey with his wife, a physician, and their two children. He has previously lived in Dallas and Arizona. In his personal time, Vivek enjoys bike riding and is actively involved in community events. He is proud of his Indian heritage and carries it with him.

He is leading Verizons mission to become the worlds best and largest applied AI Telco, significantly evolving the company from a traditional telecom to an experience-focused organization.

Personality Overview

Fair-minded

Consensus Builder

Good Listener

Scenarios where both sides can come out as winners appeal to them greatly.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. They are more likely to opt for solutions that are proven in the market.

Topics They Care About

AI in Telecom
Leading Verizon's mission to become a premier applied AI company, using it to transform customer service, operations, and employee experiences.
Large-Scale Transformation
He has led massive transformation projects, including migrating legacy systems to modern, cloud-native architectures to create seamless omni-channel experiences.
AI-Driven CX
Believes AI is key to redefining the customer experience, moving from digital transformation to an "algorithmic" model that anticipates customer needs.

Media Appearances

Verizon's CIO Vivek Gurumurthy & Miriam Hernandez-Kakol. Featured in YouTube

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Q&A with Verizon's Vivek Gurumurthy: The rise and rise of algorithmic transformation. Featured in TM Forum – Features & Opinion

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Work History

11-2024
CIO - Consumer and Business Groups at Verizon
4-2019 - 11-2024
SVP and CIO Verizon Consumer Group at Verizon
11-2017 - 3-2019
SVP - IT at Verizon
3-2011 - 10-2017
Vice President - IT at Verizon
2008 - 3-2011
Executive Director - IT at Verizon

Education

1996 - 1997
Education details unavailable from Arizona State University

More Information

Social Presence :

Prographics :

Exp : 21 Location : New York City Metropolitan Area, United States Job Level : Leadership Designation : CIO - Consumer and Business Groups at Verizon
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Insights For Selling To Vivek

During A Call Or A Meeting

DO's

  • Use phrases like ‘trust me when’, ‘your team will love’ etc.
  • Summarize the key points at the end of the conversation
  • Use testimonials, case studies to show them why it is a low-risk, high-value decision

DONT's

  • Don’t give the impression of being unproven or risky
  • Don’t ask too many questions that sound too dry and objective
  • Don’t push them to make decisions very fast, let them take their time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vivek is

  • Relationships can sway their decisions, followed by the low risk and the presence of good evidence.
  • Will you ever get a clear answer from Vivek

  • They are diplomatic when needed and rarely say no directly.

Insights For Deal Planning

    How fast (or slow) will Vivek move?

  • Even if they are engaged and friendly, they can take their time to make decisions.
  • Can Vivek take some risk or not?

  • They probably won’t put a lot at risk.

You And Vivek

Personality Compatibility


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