Viviana Andrea Caballero Galvan in

Viviana Andrea Caballero Galvan

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Directora del Centro de Experiencia Omnicanal at HDI Seguros Colombia
📍 Bogota, D.C., Capital District, Colombia

Viviana Andrea Caballero Galvan is the Director of the Omnichannel Experience Center at HDI Seguros, specializing in strategic marketing and customer satisfaction. She has a proven history of unifying contact centers and leveraging CX metrics like NPS and CSAT. She studied leadership development at the Universidad de los Andes.

Her professional philosophy centers on creating "wow" moments to positively change the emotions of clients.

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Experience
19 Years
Current Role
Directora del Centro de Experiencia Omnicanal
Location
Bogota, D.C., Capital District, Colombia
Personality Overview

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Priorities

Topics Viviana cares about

Omnichannel Experience
As the Director of the Omnichannel Experience Center, she leads the strategy for all customer contact channels like WhatsApp and phone lines.
Customer Journey Mapping
She has extensive experience building customer journey maps and service models to enhance client satisfaction and measure it via NPS, CES, and CSAT.
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Career

Work history

9-2024
Directora del Centro de Experiencia Omnicanal
HDI Seguros Colombia
4-2023 - 9-2024
Líder de experiencia al cliente
HDI Seguros Colombia
4-2018 - 4-2023
Coordinadora de contact center
HDI Seguros Colombia
4-2014 - 4-2018
Gestor de contact center
Seguros Mundial
8-2008 - 3-2014
Coordinador de operaciones
Outsourcing S.A Oficial
In the press

Media appearances

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Education
6-2025 - 8-2025
Fortalecimiento a Líderes de Alto desempeño
Universidad de los Andes (Colombia)
10-2024 - 11-2024
Competencias Personales
Universidad de los Andes (Colombia)
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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