Marcio Campos in

Marcio Campos

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Customer Experience Director at Teleperformance
📍 São Paulo, São Paulo, Brazil

Marcio is an operations executive with over 20 years of experience at global leaders like Teleperformance and Hewlett Packard. He specializes in large-scale operations management and service delivery, focusing on operational efficiency and customer excellence. He holds a Six Sigma Black Belt from the Universidade Estadual de Campinas and an MBA in Business Management.

His professional interests include major technology companies such as IBM and Hewlett Packard Enterprise.

Marcio is a certified Six Sigma Black Belt, leveraging this methodology to optimize processes and reduce costs.

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Experience
28 Years
Current Role
Customer Experience Director
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Marcio cares about

Operational Excellence
As a certified Six Sigma Black Belt, he focuses on optimizing processes, reducing costs, and improving quality KPIs in complex operational environments.
Customer Experience
His current role as Customer Experience Director at Teleperformance underscores his focus on delivering service excellence and managing client relationships.
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Career

Work history

3-2020 - 12-2025
Customer Experience Director
Teleperformance
3-2018 - 3-2020
Site Director, Governance and Continuous Improvement
Sitel
10-2015 - 3-2018
Process Improvement Program Manager
Sitel
10-2013 - 10-2015
Global Business Process Analyst and Partner Operational Manager
Hewlett-Packard
1-1997 - 10-2013
BPA GLOBAL
HP
In the press

Media appearances

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Education
2013 - 2015
Pós graduação Administração de empresas
FGV - Fundação Getulio Vargas
2013 - 2013
Black Belt
Universidade Estadual de Campinas
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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