Marcio Campos

Critic
DISC Type : C

Customer Experience Director at Teleperformance

São Paulo, São Paulo, Brazil

Overview

Marcio is an operations executive with over 20 years of experience at global leaders like Teleperformance and Hewlett Packard. He specializes in large-scale operations management and service delivery, focusing on operational efficiency and customer excellence. He holds a Six Sigma Black Belt from the Universidade Estadual de Campinas and an MBA in Business Management.

His professional interests include major technology companies such as IBM and Hewlett Packard Enterprise.

Marcio is a certified Six Sigma Black Belt, leveraging this methodology to optimize processes and reduce costs.

Personality Overview

ROI Driven

Information Seeker

Objective Thinker

They prefer to do logical analysis and value evidence over emotions.  They don’t appreciate bells and whistles unless backed by data. They enjoy working alone and do not rely on others very often.

Topics They Care About

Operational Excellence
As a certified Six Sigma Black Belt, he focuses on optimizing processes, reducing costs, and improving quality KPIs in complex operational environments.
Customer Experience
His current role as Customer Experience Director at Teleperformance underscores his focus on delivering service excellence and managing client relationships.
Strategic Leadership
Manages P&L, sets strategic objectives, and leads large multidisciplinary teams to ensure business scalability and achieve financial goals.

Media Appearances

Marcio has no verified media appearances

Work History

3-2020 - 12-2025
Customer Experience Director at Teleperformance
3-2018 - 3-2020
Site Director, Governance and Continuous Improvement at Sitel
10-2015 - 3-2018
Process Improvement Program Manager at Sitel
10-2013 - 10-2015
Global Business Process Analyst and Partner Operational Manager at Hewlett-Packard
1-1997 - 10-2013
BPA GLOBAL at HP

Education

2013 - 2015
Pós graduação Administração de empresas from FGV - Fundação Getulio Vargas
2013 - 2013
Black Belt from Universidade Estadual de Campinas

More Information

Social Presence :

Prographics :

Exp : 28 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Customer Experience Director at Teleperformance
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Insights For Selling To Marcio

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be ready for penetrating questions and critical examination of your pitch

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don't give superficial answers, they are easily rattled by them
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marcio is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Marcio

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Marcio move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Marcio take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Marcio

Personality Compatibility


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