Viviane Aranha

Examiner
DISC Type : cs

Chefe de Atendimento e Prod. Financeiros at Assaí Atacadista

Barreiras, Bahia, Brazil

Overview

Viviane Aranha is the Head of Customer Service and Financial Products at Assaí Atacadista, specializing in operational strategies and team leadership. She focuses on optimizing performance indicators and ensuring excellence in customer relations. Viviane holds a degree from the Instituto Federal de Educação, Ciência e Tecnologia Baiano and a postgraduate degree from UNIASSELVI.



A standout professional achievement: Viviane and her team quintupled their daily credit card activation target.

Personality Overview

Overcautious

Late Adopter

Status Quo Seeker

The only way to convince them is by showing them examples and ample proof.  They do not like taking risks at all and go for proven options in the end. They are thorough and always follow a systematic approach.

Topics They Care About

Team Motivation
Frequently celebrates her team's achievements, referring to them as her "DIAMANTE team" and recognizing their dedication and excellent performance in hitting goals.
Financial Product Growth
Focuses on driving results for financial products, specifically highlighting campaigns that deliver the highest volume of active cards and accounts.
Customer Experience
Her professional summary emphasizes a commitment to "humanized service" and achieving "excellence in the customer relationship" as a core part of her role.

Media Appearances

Viviane has no verified media appearances

Work History

8-2023
Chefe de Atendimento e Prod. Financeiros at Assaí Atacadista
2-2022 - 8-2023
Chefe de perecivel- FLV at Assaí Atacadista
10-2021 - 2-2022
Chefe de perecível e câmera fria at Assaí Atacadista

Education

8-2016 - 8-2021
Graduação from Instituto Federal de Educação, Ciência e Tecnologia Baiano
Postgraduate Degree from UNIASSELVI

More Information

Social Presence :

Prographics :

Exp : 4 Location : Barreiras, Bahia, Brazil Job Level : N/A Designation : Chefe de Atendimento e Prod. Financeiros at Assaí Atacadista
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Insights For Selling To Viviane

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Be firm in your communication and stay in control
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Viviane is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Viviane

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Viviane move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Viviane take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Viviane

Personality Compatibility


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