Volker Menz

Pioneer
DISC Type : isd

Director Customer Engagement at Abbott

Cologne Bonn Region, Germany

Overview

Volker Menz is the Director of Customer Engagement for EMEAP at Abbott Diabetes Care, specializing in operational and account management. He holds a Master of Science from London Metropolitan University and is described by peers as reliable, professional, and accurate, with a sensible, common-sense approach to challenges.


During his career, he led the entire outsourced telephony and customer service operations for the London 2012 Olympic Games.

Personality Overview

Driven But Considerate

Dynamic But Sincere

Friendly But Fast

If they are convinced, they can become very strong champions for your product  They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

Customer Experience Strategy
His entire career, from Sitel to his current Director role at Abbott, has been focused on building and leading best-in-class customer engagement programs across the EMEAP region.
Global Vendor Management
He possesses deep expertise in managing third-party service providers and has experience from the vendor side as a former Director at Sitel, a major BPO.
Large-Scale Operations
He has a history of managing complex operations, including multi-language service hubs for Abbott and the entire customer service infrastructure for the London 2012 Olympics.

Media Appearances

Volker has no verified media appearances

Work History

6-2024
Director Customer Engagement at Abbott
12-2021 - 5-2024
Senior Manager Business Operations, CX at Abbott
8-2019 - 12-2021
Customer Experience Program Manager- EMEAP, Abbott Diabetes Care at Abbott
4-2013 - 7-2019
Director Global Account Management at Sitel
10-2011 - 7-2019
Regional Director at Sitel

Education

1996 - 2000
Education details unavailable from University of Düsseldorf
Master of Science - MS from London Metropolitan University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Cologne Bonn Region, Germany Job Level : Mid-senior Designation : Director Customer Engagement at Abbott
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Insights For Selling To Volker

During A Call Or A Meeting

DO's

  • During followups, use calls or text if needed, they should be fine
  • Showcase existing customers and use case-studies to grab their attention
  • Build a trustworthy relationship while keeping the product center-stage

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Volker is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Volker

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Volker move?

  • They are generally fast movers and can take quick decisions
  • Can Volker take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Volker

Personality Compatibility


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