Volker Menz in

Volker Menz

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Director Customer Engagement at Abbott
📍 Cologne Bonn Region, Germany

Volker Menz is the Director of Customer Engagement for EMEAP at Abbott Diabetes Care, specializing in operational and account management. He holds a Master of Science from London Metropolitan University and is described by peers as reliable, professional, and accurate, with a sensible, common-sense approach to challenges.

During his career, he led the entire outsourced telephony and customer service operations for the London 2012 Olympic Games.

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Experience
19 Years
Current Role
Director Customer Engagement
Job Level
Mid-senior
Location
Cologne Bonn Region, Germany
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Volker cares about

Customer Experience Strategy
His entire career, from Sitel to his current Director role at Abbott, has been focused on building and leading best-in-class customer engagement programs across the EMEAP region.
Global Vendor Management
He possesses deep expertise in managing third-party service providers and has experience from the vendor side as a former Director at Sitel, a major BPO.
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Career

Work history

6-2024
Director Customer Engagement
Abbott
12-2021 - 5-2024
Senior Manager Business Operations, CX
Abbott
8-2019 - 12-2021
Customer Experience Program Manager- EMEAP, Abbott Diabetes Care
Abbott
4-2013 - 7-2019
Director Global Account Management
Sitel
10-2011 - 7-2019
Regional Director
Sitel
In the press

Media appearances

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Education
1996 - 2000
Education details unavailable
University of Düsseldorf
Master of Science - MS
London Metropolitan University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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