Josue Cardenas in

Josue Cardenas

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Associate Director of Operations at Concentrix
📍 Medellín, Antioquia, Colombia

Josue Cardenas is an operations leader specializing in BPO and Customer Experience strategy, recently starting as Associate Director of Operations at Concentrix. He focuses on scaling high-performance teams and driving operational excellence. Colleagues describe him as analytical, detail-oriented, a problem-solver, and a committed leader, with a degree in Business Administration from Universidad Centroamericana José Simeón Cañas.

He is known for working diligently to achieve a "win-win" for both the service provider and the client, ensuring mutual success in partnerships.

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Experience
9 Years
Current Role
Associate Director of Operations
Job Level
Mid-senior
Location
Medellín, Antioquia, Colombia
Personality Overview

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Decision Approach
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Priorities

Topics Josue cares about

CX Strategy
His career is centered on BPO and CX. He recently joined Concentrix, a global leader in the customer experience industry.
Operational Excellence
A core theme in his professional headline. Recommendations praise him for being detail-oriented and a problem-solver who ensures operations run smoothly.
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Career

Work history

12-2025
Associate Director of Operations
Concentrix
10-2022 - 11-2025
Director of Operations
Blu Power Solutions LLC.
8-2021 - 3-2023
Business Unit Manager
Emergia Contact Center
10-2020 - 8-2021
Operations Manager
OneLink
11-2019 - 10-2020
Operations Coordinator
OneLink
In the press

Media appearances

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Education
Bachelor of Business Administration
Universidad Centroamericana José Simeón Cañas
2018 - 2022
Bachelor of Business Administration - BBA
Universidad Centroamericana, Managua
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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