Josue Cardenas

Commander
DISC Type : D

Associate Director of Operations at Concentrix

Medellín, Antioquia, Colombia

Overview

Josue Cardenas is an operations leader specializing in BPO and Customer Experience strategy, recently starting as Associate Director of Operations at Concentrix. He focuses on scaling high-performance teams and driving operational excellence. Colleagues describe him as analytical, detail-oriented, a problem-solver, and a committed leader, with a degree in Business Administration from Universidad Centroamericana José Simeón Cañas.

He is known for working diligently to achieve a "win-win" for both the service provider and the client, ensuring mutual success in partnerships.

Personality Overview

Candid & Clear

Very Quick

Decisive

They respond well to strong and respectful communication.  They are not focused on building rapport and relationships. They like to act fast and expect others to do the same.

Topics They Care About

CX Strategy
His career is centered on BPO and CX. He recently joined Concentrix, a global leader in the customer experience industry.
Operational Excellence
A core theme in his professional headline. Recommendations praise him for being detail-oriented and a problem-solver who ensures operations run smoothly.
Scaling Teams
His headline explicitly mentions his expertise in "Scaling High-Performance Teams" as a key focus of his leadership roles.

Media Appearances

Josue has no verified media appearances

Work History

12-2025
Associate Director of Operations at Concentrix
10-2022 - 11-2025
Director of Operations at Blu Power Solutions LLC.
8-2021 - 3-2023
Business Unit Manager at Emergia Contact Center
10-2020 - 8-2021
Operations Manager at OneLink
11-2019 - 10-2020
Operations Coordinator at OneLink

Education

Bachelor of Business Administration from Universidad Centroamericana José Simeón Cañas
2018 - 2022
Bachelor of Business Administration - BBA from Universidad Centroamericana, Managua

More Information

Social Presence :

Prographics :

Exp : 9 Location : Medellín, Antioquia, Colombia Job Level : Mid-senior Designation : Associate Director of Operations at Concentrix
URL has been copied!

Insights For Selling To Josue

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Hold your ground without indulging in one-upmanship
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don't try too hard to forge relationships with them
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Josue is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Josue

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Josue move?

  • They can take decisions very fast if you manage to convince them.
  • Can Josue take some risk or not?

  • The risks don’t matter much to them.

You And Josue

Personality Compatibility


Other Concentrix Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.