Wael Al Najjar

Sharpshooter
DISC Type : DC

Regional Parts Business Manager-MEA at CNH Industrial (IVECO, ASTRA, Heuliez Bus, CASE, New Holland, FPT)

United Arab Emirates

Overview

Wael is an accomplished Regional Parts Business Manager with 18 years of experience in the automotive and machinery sectors across the Middle East and Africa. He specializes in after-sales strategy, dealership development, and driving business growth. He holds an MBA from Anglia Ruskin University and a BBA.

He is a strong believer in teamwork, emphasizing that success is a collective effort united by a shared commitment to customer satisfaction. Wael values building strong relationships with colleagues, dealers, and customers, often participating in regional events and celebrating cultural milestones like Saudi Founding Day.

Unique fact: Wael was a featured speaker on genuine parts awareness at the Automechanika Dubai 2015 exhibition.

Personality Overview

ROI Driven

Precise But Practical

Fast But Analytical

They like to be in a position where they can control the conversation and terms.  They respond better to strong and respectful interactions. They like to act fast and expect others to do the same.

Topics They Care About

After-Sales Business
Considers the combination of a scientific background and practical experience essential to mastering the after-sales business, a core theme of his career.
Dealer Development
His roles consistently involve working side-by-side with dealers and distributors to improve market share, penetration, and customer satisfaction.
Customer Centricity
Emphasizes ensuring maximum uptime for customer machinery and believes that customer satisfaction should be the first priority for any team.

Media Appearances

Wael has no verified media appearances

Work History

1-2020
Regional Parts Business Manager-MEA at CNH Industrial (IVECO, ASTRA, Heuliez Bus, CASE, New Holland, FPT)
1-2018 - 1-2020
Regional Parts Manager-Middle East & Africa at Ashok Leyland
2-2016 - 12-2017
National Parts Manager-Acting (National After-Sales Manager) at CMC - RTS Group
10-2003 - 2-2016
National Parts Manager (HYUNDAI & KIA) at Juma Al Majid Holding Group L.L.C
7-1998 - 8-2003
Store Supervisor at AUTOTECH Co

Education

6-2016 - 7-2018
Master of Business Administration - MBA from Anglia Ruskin University
2011 - 2016
Bachelor of Business Administration (B.B.A.) from University of Science and Technology, Yemen

More Information

Social Presence :

Prographics :

Exp : 27 Location : United Arab Emirates Job Level : N/A Designation : Regional Parts Business Manager-MEA at CNH Industrial (IVECO, ASTRA, Heuliez Bus, CASE, New Holland, FPT)
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Insights For Selling To Wael

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Speak about competitive differentiation that your product offers

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Don’t be in a rush to invite them for a social meet and greet
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Wael is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Wael

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Wael move?

  • They can take decisions very fast if you manage to convince them.
  • Can Wael take some risk or not?

  • The risks don’t matter much to them.

You And Wael

Personality Compatibility


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