Wagner Oliveira is an executive with over 15 years of experience, currently serving as the Executive Manager of Customer Experience at Inter. He specializes in customer success, digital transformation, and innovation, holding an MBA from FGV and a Lean Six Sigma Black Belt certification.
He is passionate about mobilizing people and fostering talent, as seen in his vocal support for youth-led AI projects. He believes that difficult years build strong teams and change cultures, emphasizing hard work and resilience to achieve results and drive success.
Wagners core professional goal is to contribute directly to customer success by building unforgettable client journeys.
Read the full overview →They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical
Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.
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