Wagner Oliveira

Evaluator
DISC Type : sdc

Gerente Executivo Customer Experience at Inter

Belo Horizonte, Minas Gerais, Brazil

Overview

Wagner Oliveira is an executive with over 15 years of experience, currently serving as the Executive Manager of Customer Experience at Inter. He specializes in customer success, digital transformation, and innovation, holding an MBA from FGV and a Lean Six Sigma Black Belt certification.

He is passionate about mobilizing people and fostering talent, as seen in his vocal support for youth-led AI projects. He believes that difficult years build strong teams and change cultures, emphasizing hard work and resilience to achieve results and drive success.

Wagners core professional goal is to contribute directly to customer success by building unforgettable client journeys.

Personality Overview

Thorough Evaluator

Quality Focused

Fast But Analytical

They focus on the results, but can still be quite procedural and analytical about how to get there  They are not very likely to become strong advocates of your product or service They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

Customer-Centric Culture
He has direct experience implementing customer-centric cultures from the ground up and has built his career around customer success.
Team Leadership
He is passionate about mobilizing teams toward a common goal and believes challenging years are essential for building a strong, resilient culture.
CX Innovation
His focus includes digital transformation and innovation within the customer experience domain, backed by a Lean Six Sigma Black Belt.

Media Appearances

Wagner has no verified media appearances

Work History

1-2025
Gerente Executivo Customer Experience at Inter
6-2023 - 1-2025
CX Manager at Inter
9-2021 - 6-2023
Head of Customer Success at Robbyson
3-2020 - 8-2021
Gerente de sucesso do cliente at Robbyson
3-2019 - 2-2020
Gerente de Estratégia Operacional at AeC Contact Center

Education

2014 - 2015
Master of Business Administration (M.B.A.) from FGV - Fundação Getulio Vargas
2017 - 2018
Master of Business Administration - MBA from Estácio

More Information

Social Presence :

Prographics :

Exp : 10 Location : Belo Horizonte, Minas Gerais, Brazil Job Level : N/A Designation : Gerente Executivo Customer Experience at Inter
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Insights For Selling To Wagner

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Showcase how you can impact results but also make sure that you share detailed information too
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.

DONT's

  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Wagner is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Wagner

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Wagner move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Wagner take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Wagner

Personality Compatibility


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