Wagner Oliveira in

Wagner Oliveira

Evaluator · DISC type sdc
Gerente Executivo Customer Experience at Inter
📍 Belo Horizonte, Minas Gerais, Brazil

Wagner Oliveira is an executive with over 15 years of experience, currently serving as the Executive Manager of Customer Experience at Inter. He specializes in customer success, digital transformation, and innovation, holding an MBA from FGV and a Lean Six Sigma Black Belt certification.

He is passionate about mobilizing people and fostering talent, as seen in his vocal support for youth-led AI projects. He believes that difficult years build strong teams and change cultures, emphasizing hard work and resilience to achieve results and drive success.

Wagners core professional goal is to contribute directly to customer success by building unforgettable client journeys.

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Experience
10 Years
Current Role
Gerente Executivo Customer Experience
Location
Belo Horizonte, Minas Gerais, Brazil
Personality Overview

How Wagner shows up

Thorough Evaluator
Quality Focused
Fast But Analytical

They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Priorities

Topics Wagner cares about

Customer-Centric Culture
He has direct experience implementing customer-centric cultures from the ground up and has built his career around customer success.
Team Leadership
He is passionate about mobilizing teams toward a common goal and believes challenging years are essential for building a strong, resilient culture.
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Career

Work history

1-2025
Gerente Executivo Customer Experience
Inter
6-2023 - 1-2025
CX Manager
Inter
9-2021 - 6-2023
Head of Customer Success
Robbyson
3-2020 - 8-2021
Gerente de sucesso do cliente
Robbyson
3-2019 - 2-2020
Gerente de Estratégia Operacional
AeC Contact Center
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2014 - 2015
Master of Business Administration (M.B.A.)
FGV - Fundação Getulio Vargas
2017 - 2018
Master of Business Administration - MBA
Estácio
Social presence
in
Behavioral profile

DISC profile (public)

s

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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