Walker Kelly, MBA

Questioner
DISC Type : c

Assistant Vice President, Client Support at Unum

New York City Metropolitan Area, United States

Overview

Walker Kelly serves as the Assistant Vice President of Client Support at Unum, drawing on a strong background in customer success and operations, previously as the US Head of Customer Success for YuLife. He holds an MBA from the University of Alabama and is a Microsoft Certified professional, blending business leadership with technical knowledge.

His leadership capabilities were evident early in his career; during his time at the University of Alabama, he served as president of the Pi Kappa Phi fraternity. This experience in leading and organizing has been a consistent thread throughout his professional journey into executive roles.

Unique fact: In a prior role, he was a key contributor to managing an annual IT investment portfolio exceeding $100 million.

Personality Overview

Not Easily Convinced

Cautious & Analytical

Systematic

It is quite likely of them to ask for pricing or other concessions.  They prefer to fully evaluate every situation. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Client & Customer Success
His career is centered on leading client support and customer success teams, demonstrated by his current AVP role and his previous position as US Head of Customer Success.
Employee Wellbeing
During his tenure at YuLife, he actively promoted tech-led employee wellbeing solutions and shared successful case studies with major corporate partners.
Business Transformation
As a former Director of Unum's Transformation Management Office, he helped build the framework for managing significant, enterprise-wide IT investments and driving change.

Media Appearances

Walker has no verified media appearances

Work History

10-2025
Assistant Vice President, Client Support at Unum
1-2023 - 10-2025
US Head of Customer Success at YuLife
11-2021 - 1-2023
US Operations Director at YuLife
4-2020 - 11-2021
Director, Transformation Management Office at Unum
1-2019 - 4-2020
Manager, Customer Contact Center at Unum

Education

2014 - 2016
Master of Business Administration (M.B.A.) from University of Alabama
2010 - 2014
Bachelor of Science degree from The University of Alabama

More Information

Social Presence :

Prographics :

Exp : 9 Location : New York City Metropolitan Area, United States Job Level : Senior Designation : Assistant Vice President, Client Support at Unum
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Insights For Selling To Walker

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Tell them that you will come back if you don’t have a good answer for a question
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Walker is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Walker

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Walker move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Walker take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Walker

Personality Compatibility


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