Walker Kelly, MBA in

Walker Kelly, MBA

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Assistant Vice President, Client Support at Unum
📍 New York City Metropolitan Area, United States

Walker Kelly serves as the Assistant Vice President of Client Support at Unum, drawing on a strong background in customer success and operations, previously as the US Head of Customer Success for YuLife. He holds an MBA from the University of Alabama and is a Microsoft Certified professional, blending business leadership with technical knowledge.

His leadership capabilities were evident early in his career; during his time at the University of Alabama, he served as president of the Pi Kappa Phi fraternity. This experience in leading and organizing has been a consistent thread throughout his professional journey into executive roles.

Unique fact: In a prior role, he was a key contributor to managing an annual IT investment portfolio exceeding $100 million.

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Experience
9 Years
Current Role
Assistant Vice President, Client Support
Job Level
Senior
Location
New York City Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Walker cares about

Client & Customer Success
His career is centered on leading client support and customer success teams, demonstrated by his current AVP role and his previous position as US Head of Customer Success.
Employee Wellbeing
During his tenure at YuLife, he actively promoted tech-led employee wellbeing solutions and shared successful case studies with major corporate partners.
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Career

Work history

10-2025
Assistant Vice President, Client Support
Unum
1-2023 - 10-2025
US Head of Customer Success
YuLife
11-2021 - 1-2023
US Operations Director
YuLife
4-2020 - 11-2021
Director, Transformation Management Office
Unum
1-2019 - 4-2020
Manager, Customer Contact Center
Unum
In the press

Media appearances

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Education
2014 - 2016
Master of Business Administration (M.B.A.)
University of Alabama
2010 - 2014
Bachelor of Science degree
The University of Alabama
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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