Wan Ying Lim in

Wan Ying Lim

Critic · DISC type C
Senior Director, Global Customer Contact Center at Applied Materials
📍 Austin, Texas Metropolitan Area, United States

Wan Ying Lim is a seasoned customer service executive with over two decades of experience, currently serving as the Senior Director of the Global Customer Contact Center at Applied Materials. She leads a team of 160 employees across multiple continents and specializes in operations management, strategic service planning, and process improvement, drawing on her extensive tenure at Dell. She holds a Bachelor of Commerce from Deakin University.

She has hands-on experience in designing, planning, and implementing a 24/7 high-availability command center for the Asia Pacific region.

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Experience
27 Years
Current Role
Senior Director, Global Customer Contact Center
Job Level
Senior
Location
Austin, Texas Metropolitan Area, United States
Personality Overview

How Wan shows up

Negotiator
Precise
ROI Driven

They prefer to do logical analysis and value evidence over emotions. They don’t appreciate bells and whistles unless backed by data. They are quite likely to negotiate on pricing or other key terms.

Priorities

Topics Wan cares about

Global Operations
Manages a large team across North America, Europe, and Asia. Previously managed Dell's Asia Pacific service delivery operations, including a command center with significant OPEX.
Leadership Development
A strong believer in Situational Leadership, she recently completed courses on managing employee performance, leading with emotional intelligence, and having difficult conversations.
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Career

Work history

1-2020
Senior Director, Global Customer Contact Center
Applied Materials
10-2017 - 1-2020
Global Program Manager
Applied Materials
10-2011 - 1-2020
Project Program Management Consultant
Dell
11-2008 - 10-2011
Services Operations Senior Manager
Dell
7-2005 - 10-2008
Service Operations Manager
Dell
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1995 - 1998
Bachelor of Commerce (B.Com.)
Deakin University
1995 - 1997
Bachelor of Commerce
Deakin University
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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