Wan Ying Lim

Critic
DISC Type : C

Senior Director, Global Customer Contact Center at Applied Materials

Austin, Texas Metropolitan Area, United States

Overview

Wan Ying Lim is a seasoned customer service executive with over two decades of experience, currently serving as the Senior Director of the Global Customer Contact Center at Applied Materials. She leads a team of 160 employees across multiple continents and specializes in operations management, strategic service planning, and process improvement, drawing on her extensive tenure at Dell. She holds a Bachelor of Commerce from Deakin University.

She has hands-on experience in designing, planning, and implementing a 24/7 high-availability command center for the Asia Pacific region.

Personality Overview

Negotiator

Precise

ROI Driven

They prefer to do logical analysis and value evidence over emotions.  They don’t appreciate bells and whistles unless backed by data. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Global Operations
Manages a large team across North America, Europe, and Asia. Previously managed Dell's Asia Pacific service delivery operations, including a command center with significant OPEX.
Leadership Development
A strong believer in Situational Leadership, she recently completed courses on managing employee performance, leading with emotional intelligence, and having difficult conversations.
Service Management
Has direct, hands-on experience implementing and managing Incident, Problem, Change, Service Level, and Supplier Management functions within a global command center.

Media Appearances

Wan has no verified media appearances

Work History

1-2020
Senior Director, Global Customer Contact Center at Applied Materials
10-2017 - 1-2020
Global Program Manager at Applied Materials
10-2011 - 1-2020
Project Program Management Consultant at Dell
11-2008 - 10-2011
Services Operations Senior Manager at Dell
7-2005 - 10-2008
Service Operations Manager at Dell

Education

1995 - 1998
Bachelor of Commerce (B.Com.) from Deakin University
1995 - 1997
Bachelor of Commerce from Deakin University

More Information

Social Presence :

Prographics :

Exp : 27 Location : Austin, Texas Metropolitan Area, United States Job Level : Senior Designation : Senior Director, Global Customer Contact Center at Applied Materials
URL has been copied!

Insights For Selling To Wan Ying

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Don’t rush them till they have clearly gotten all the necessary information
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Wan Ying is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Wan Ying

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Wan Ying move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Wan Ying take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Wan Ying

Personality Compatibility


Other Applied Materials Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.