Wan Ying Lim in

Wan Ying Lim

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Senior Director, Global Customer Contact Center at Applied Materials
📍 Austin, Texas Metropolitan Area, United States

Wan Ying Lim is a seasoned customer service executive with over two decades of experience, currently serving as the Senior Director of the Global Customer Contact Center at Applied Materials. She leads a team of 160 employees across multiple continents and specializes in operations management, strategic service planning, and process improvement, drawing on her extensive tenure at Dell. She holds a Bachelor of Commerce from Deakin University.

She has hands-on experience in designing, planning, and implementing a 24/7 high-availability command center for the Asia Pacific region.

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Experience
27 Years
Current Role
Senior Director, Global Customer Contact Center
Job Level
Senior
Location
Austin, Texas Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Wan cares about

Global Operations
Manages a large team across North America, Europe, and Asia. Previously managed Dell's Asia Pacific service delivery operations, including a command center with significant OPEX.
Leadership Development
A strong believer in Situational Leadership, she recently completed courses on managing employee performance, leading with emotional intelligence, and having difficult conversations.
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Career

Work history

1-2020
Senior Director, Global Customer Contact Center
Applied Materials
10-2017 - 1-2020
Global Program Manager
Applied Materials
10-2011 - 1-2020
Project Program Management Consultant
Dell
11-2008 - 10-2011
Services Operations Senior Manager
Dell
7-2005 - 10-2008
Service Operations Manager
Dell
In the press

Media appearances

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Education
1995 - 1998
Bachelor of Commerce (B.Com.)
Deakin University
1995 - 1997
Bachelor of Commerce
Deakin University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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