Wayne Newton

Energizer
DISC Type : I

Vice President Airports and Customer Service at Alaska Airlines

Greater Seattle Area, United States

Overview

Wayne Newton is the Senior Vice President of Airport Operations and Customer Service at Alaska Airlines. He began his career with the company in 1988 as a ramp agent and has since risen to oversee operations and customer service across more than 125 airports. He is a graduate of the University of Washington.

Waynes deep passion for aviation extends beyond his executive role, as he is also a licensed private pilot. This firsthand flight experience provides him a unique, holistic perspective on the airline industry, complementing his decades of operational and customer-facing leadership.

He began his career at Alaska Airlines as a ramp service agent and worked his way up to the senior executive team.

Personality Overview

Enthusiastic

Believer

Big Picture Person

They are always positive and upbeat, so take their promises with a pinch of salt.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are friendly, approachable and love to make new connections.

Topics They Care About

Airport Operations
As SVP, he is directly responsible for overseeing airport and air cargo operations for Alaska Airlines' extensive network of over 125 locations.
Customer Experience
His leadership focuses on enhancing customer service, for which he previously received the company's High Performance Leadership Award.
Operational Excellence
Colleagues have highlighted his "mastery of the business" and "proven history of operational excellence, " with a focus on safety and performance.

Media Appearances

Alaska Airlines names Wayne Newton as new Vice President of Airport Operations. Featured in The State Times

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Alaska Airlines Names 30‑Year Industry Veteran New Senior Vice President of Airport Operations. Featured in PR Newswire

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Alaska Airlines names 30‑year industry veteran new senior vice president of airport operations. Featured in Alaska Airlines Newsroom

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Work History

3-2017
Vice President Airports and Customer Service at Alaska Airlines
9-2015
Managing Director Station Operations, Seattle at Alaska Airlines
3-2011
Managing Director, System Operations Control at Alaska Airlines
3-2008 - 3-2011
Managing Director, Station Operations at Alaska Airlines

Education

1985 - 1989
Ba from University of Washington

More Information

Social Presence :

Prographics :

Exp : 18 Location : Greater Seattle Area, United States Job Level : Senior Designation : Vice President Airports and Customer Service at Alaska Airlines
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Insights For Selling To Wayne

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Invite them for a lunch or a drink/coffee

DONT's

  • Avoid cutting into their flow
  • Don’t assume a yes just because they have not said no
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Wayne is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Wayne

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Wayne move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Wayne take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Wayne

Personality Compatibility


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