Wellington Sarapu

Inquirer
DISC Type : dc

Analista de processos B2B at Copa Energia

São Paulo, São Paulo, Brazil

Overview

Wellington is a B2B Process Analyst at Copa Energia with a strong background in customer service, success, and experience. He focuses on process management and mapping, leveraging skills in SQL, PostgreSQL, and monitoring tools like Grafana and Zabbix. He holds an MBA from FM2S Educação e Consultoria.

He is passionate about continuous learning and team development, recently participating in a negotiation and argumentation training to enhance his teams capabilities.

He thrives on new challenges and recently celebrated his one-year anniversary in a new industry segment, focusing on personal and professional growth.

Personality Overview

Judgemental

Demanding

Hard To Convince

They can be nudged to make faster decisions by offering what they value.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Customer Experience
Considers the client the most important asset of a company and has a solid background in customer support, success, and experience.
Process Management
His current role is B2B Process Analyst, and his headline emphasizes his focus on managing and mapping operational processes, particularly in customer service.
Data-driven Operations
Utilizes SQL, PostgreSQL, Elastic Search, Zabbix, and Grafana for queries, data analysis, and monitoring transactional flows and systems.

Media Appearances

Wellington has no verified media appearances

Work History

11-2023
Analista de processos B2B at Copa Energia
3-2021 - 10-2023
Tech Ops Analyst at Cappta at Cappta
1-2020 - 3-2021
Analista de relacionamento Pleno at Cappta | Stone.Co at Cappta
5-2018 - 2-2019
Analista de Planejamento at Grupo Tecnowise
7-2017 - 2-2018
Analista de Suporte Pleno at Grupo Tecnowise

Education

6-2025 - 12-2026
Master of Business Administration - MBA from FM2S Educação e Consultoria
6-2015 - 8-2017
Curso Superior de Tecnologia (CST) from Uninove - Universidade Nove de Julho

More Information

Social Presence :

Prographics :

Exp : 9 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Analista de processos B2B at Copa Energia
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Insights For Selling To Wellington

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Get to the point quickly instead of spending too much time on pleasantries
  • Be crisp while making the pitch

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Avoid repeating yourself or making generalizations
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Wellington is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Wellington

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Wellington move?

  • Their decision making speed is somewhere in the middle.
  • Can Wellington take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Wellington

Personality Compatibility


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