Wenfeng Xie

Critic
DISC Type : C

Global Head, Delivery at Smarten Spaces

Singapore

Overview

Wenfeng Xie is the Global Head of Delivery at Smarten Spaces, drawing on extensive B2B customer success experience in the SaaS/IT industry. An alumnus of the National University of Singapore, he excels in enhancing customer engagement and leading high-performing global teams. He has a proven track record of developing scalable strategies for customer onboarding and support.

His professional journey is marked by a unique blend of roles across different sectors. He has experience in management consulting from his time at Deloitte and in industry strategy development during his tenure as a manager at the Infocomm Media Development Authority (IMDA) of Singapore.

He is actively involved in expanding his team, frequently posting about hiring for key roles to support company growth in the ASEAN region.

Personality Overview

Objective Thinker

Critic

Information Seeker

They enjoy working alone and do not rely on others very often.  They don’t appreciate bells and whistles unless backed by data. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Global Customer Success
He spearheads global customer success strategies at Smarten Spaces, with a focus on enhancing user engagement, retention, and creating seamless customer journeys.
Hybrid Workplace Solutions
He is directly involved in helping organizations transition to hybrid workplace models by deploying solutions from Smarten Spaces.
Tech Talent Acquisition
His recent public activity highlights a strong focus on recruiting technical talent, including Solution Architects and Project Managers, to build out his teams in the ASEAN region.

Media Appearances

Wenfeng has no verified media appearances

Work History

6-2021
Global Head, Delivery at Smarten Spaces
2-2020 - 6-2021
Business Solution Director at Smarten Spaces
10-2016 - 1-2020
Manager at Infocomm Media Development Authority
2-2014 - 10-2016
Assistant Manager at Infocomm Media Development Authority
8-2010 - 8-2013
Consultant at Deloitte Touche Tohmatsu

Education

2007 - 2010
Bachelor's degree from National University of Singapore
2004 - 2007
Diploma in Information Technology from Ngee Ann Polytechnic

More Information

Social Presence :

Prographics :

Exp : 14 Location : Singapore Job Level : N/A Designation : Global Head, Delivery at Smarten Spaces
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Insights For Selling To Wenfeng

During A Call Or A Meeting

DO's

  • Be ready for penetrating questions and critical examination of your pitch
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Tell them what ROI they can expect

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Don’t rush them till they have clearly gotten all the necessary information
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Wenfeng is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Wenfeng

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Wenfeng move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Wenfeng take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Wenfeng

Personality Compatibility


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