William Pocock in

William Pocock

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Senior Manager Contact Center Operations at DICK'S Sporting Goods
📍 Greater Pittsburgh Region, United States

William is a senior manager with over 15 years of leadership experience, specializing in contact center operations and the customer journey for major retailers. He excels at developing new initiatives and motivating teams to achieve peak performance. He is also a certified Lean Six Sigma Green Belt.

Passionate about customer experience, he has a long track record of building strong relationships with both employees and customers. His career reflects a dedication to positively impacting the customer journey through operational excellence and a continuous growth mindset in all professional areas.

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Experience
31 Years
Current Role
Senior Manager Contact Center Operations
Job Level
Middle
Location
Greater Pittsburgh Region, United States
Personality Overview

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Decision Approach
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Priorities

Topics William cares about

Customer Experience
His career is defined by a passion for the customer journey, holding various roles at major retailers specifically designed to make a positive impact.
Contact Center Leadership
Has extensive experience as a senior manager of contact center operations at large companies like DICK'S Sporting Goods, Lowe's, and Gap Inc.
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Career

Work history

10-2017
Senior Manager Contact Center Operations
DICK'S Sporting Goods
6-2015 - 10-2017
Senior Operations Manager
Lowe's Companies, Inc.
11-2014 - 6-2015
Sr. Manager, Contact Center Operations
Gap Inc.
2009 - 11-2014
Manager, Customer Support Services
Gap Inc.
2007 - 2009
Customer Service Manager: Call Center / Email / Special Projects
Gap Inc.
In the press

Media appearances

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Education

William has no verified education history

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Behavioral profile

DISC profile (public)

DISC behavioral profile

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