Steve Eyerman

Enthusiast
DISC Type : i

Director of Facilities - Customer Support Center at DICK'S Sporting Goods

Pittsburgh, Pennsylvania, United States

Overview

Steve Eyerman is a Director of Facilities with over 17 years of experience managing operations for NFL stadiums, major retail corporations, and universities. A certified Facility Management Professional (FMP®) and a graduate of the University of Pittsburgh, he specializes in large-scale event execution, building maintenance, and capital project management.

His extensive career in the sports industry is complemented by an interest in personal development, evidenced by a certification in a High Performance Mindset. Steve maintains a strong connection to his alma mater, the University of Pittsburgh, reflecting a sustained engagement with collegiate athletics.

He successfully managed the opening of the UPMC Cooper Fieldhouse at Duquesne University following a comprehensive two-year renovation project.

Personality Overview

Optimistic

Amiable & Agreeable

Consensus Focused

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Large-Venue Operations
Has deep experience managing all operational aspects of NFL stadiums and university athletic facilities, including maintenance, event setup, and guest services.
Retail Facility Management
Manages facilities for major retail brands like DICK'S Sporting Goods and Lowe's, focusing on maintaining brand standards and enhancing the customer experience.
Capital Project Planning
Conducts facility health assessments to create budgets for future capital improvements and planned repair projects, preserving structural integrity and brand standards.

Media Appearances

DICK'S Sporting Goods Announces New Members of Leadership Team. Featured in PR Newswire

See Now

Work History

11-2024
Director of Facilities - Customer Support Center at DICK'S Sporting Goods
5-2022 - 11-2024
Retail Facility Operations Manager (Regional) at Lowe's Companies, Inc.
7-2019 - 6-2022
Manager, Maintenance, Grounds and Athletic Facilities at Duquesne University
5-2014 - 6-2019
Facility Manager at Heinz Field / PSSI Stadium LLC.
5-2006 - 5-2014
Manager of Stadium Operations at Cleveland Browns

Education

2000 - 2004
Bachelor of Arts (B.A.) from University of Pittsburgh

More Information

Social Presence :

Prographics :

Exp : 19 Location : Pittsburgh, Pennsylvania, United States Job Level : Mid-senior Designation : Director of Facilities - Customer Support Center at DICK'S Sporting Goods
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Insights For Selling To Steve

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Ask them how their day is going or exchange some other pleasantries
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Steve is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Steve

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Steve move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Steve take some risk or not?

  • They can take some low-probability risks if needed.

You And Steve

Personality Compatibility


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