William Spring
Login to view DISC.William Spring is the Vice President of Service Operations at Aetna, a CVS Health company, where he focuses on business technology innovation and operational excellence to improve consumer and colleague experiences. A graduate of Harvard Business School, he has a track record of transforming service delivery and aligning cross-functional teams.
He is passionate about shifting healthcare from a reactive, “sick care” model to a proactive, “well care” approach, believing people need the right resources and support to live healthier lives.
Unique fact: William has a specific focus on consumer-centric operations, having previously led initiatives within Aetnas The Office of the Consumer.
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