William Staffeld

Wildcard
DISC Type : csi

Support Analyst at CrunchTime

Providence, Rhode Island, United States

Overview

William is a bilingual support professional specializing in Spanish translation and interpretation for the technology and finance sectors. A graduate of the University of Pennsylvania, he has experience providing technical support for digital food safety platforms. Colleagues describe him as professional and goal-oriented.

He has a deep and demonstrated interest in Latin American social, cultural, and artistic affairs. This passion is not just a professional focus but an area where he has received formal recognition for his contributions to state-level art exhibits. He also holds fond memories of his time at university.

Unique fact: William received a State Commendation from the Governor of Rhode Island for his work on a Latin American art exhibit.

Personality Overview

Friendly But Slow

Requires Proof

Curious But Skeptical

They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions  They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are often friendly and nice, but can sometimes suprise you with their piercing questions

Topics They Care About

Bilingual Tech Support
His career includes providing both front and back-end technical support for digital platforms at companies like CrunchTime and Squadle, Inc.
Cross-Cultural Communication
As a certified Spanish translator and interpreter, he has experience in corporate communication, marketing, media, and even law enforcement interpretation.
Latin American Arts
He was awarded a State Commendation by the Governor of Rhode Island for his direct involvement and work in the Latin American State Art Exhibit.

Media Appearances

William has no verified media appearances

Work History

3-2023
Support Analyst at CrunchTime
1-2020
Customer Success- Technical Support at Squadle, Inc.
1-2018 - 1-2020
Consumer Lending Specialist, Personal Loans at Citizens Bank
5-2015 - 12-2017
Command Center Specialist - Lojack & Safetynet at LoJack Corporation
8-2013 - 5-2015
Community Arts Administrative and Curatorial Fellowship- Rhode Island State Council for the Arts at State of Rhode Island

Education

2008 - 2012
Bachelor of Arts (B.A.) from University of Pennsylvania
9-2012 - 12-2014
Master's degree from University of Rhode Island

More Information

Social Presence :

Prographics :

Exp : 20 Location : Providence, Rhode Island, United States Job Level : Mid-senior Designation : Support Analyst at CrunchTime
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Insights For Selling To William

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Invite them for a social do but don’t rely solely on the relationship
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Don't ask them to move fast, let them take their time and digest all the information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with William is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from William

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will William move?

  • They like to perform full analysis and can take time to make any decision.
  • Can William take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And William

Personality Compatibility


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