Yenni Alexandra Sánchez Contreras in

Yenni Alexandra Sánchez Contreras

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Líder de Experiencia de Cliente at Efecty
📍 Bogota, D.C., Capital District, Colombia

Yenni Alexandra Sánchez Contreras is a Customer Experience Leader at Efecty, specializing in designing customer voice strategies, NPS, and service transformation. She is adept at integrating data, culture, and processes to build strong customer relationships.

She has a background in Service Marketing and intensive training in design thinking. Yenni finds joy and gratitude in being recognized for her work, especially when it involves thoughtful gestures from her company.

Interesting fact: Yenni received a special recognition from Efecty, including a video message from her family.

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Experience
7 Years
Current Role
Líder de Experiencia de Cliente
Location
Bogota, D.C., Capital District, Colombia
Personality Overview

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Priorities

Topics Yenni cares about

Customer Experience Strategy
She leads the customer experience strategy at Efecty, focusing on human-centric, simple, and coherent customer relationships.
Voice of Customer
Her role involves designing customer voice strategies and transforming findings from customer feedback into actionable insights.
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Career

Work history

11-2023
Líder de Experiencia de Cliente
Efecty
4-2022 - 1-2024
Marter de Experiencia de Cliente
Efecty
9-2018 - 4-2022
Analista Sr. Experiencia de Cliente
Efecty
In the press

Media appearances

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Education
7-2019 - 6-2020
Especialista en Mercadeo de Servicios
Universidad Militar Nueva Granada
8-2018 - 12-2018
Formación intensiva en design thinking
Katharsis
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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