Yenni Alexandra Sánchez Contreras

Examiner
DISC Type : cs

Líder de Experiencia de Cliente at Efecty

Bogota, D.C., Capital District, Colombia

Overview

Yenni Alexandra Sánchez Contreras is a Customer Experience Leader at Efecty, specializing in designing customer voice strategies, NPS, and service transformation. She is adept at integrating data, culture, and processes to build strong customer relationships.

She has a background in Service Marketing and intensive training in design thinking. Yenni finds joy and gratitude in being recognized for her work, especially when it involves thoughtful gestures from her company.

Interesting fact: Yenni received a special recognition from Efecty, including a video message from her family.

Personality Overview

Unexpressive

Process Oriented

Late Adopter

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  Being observant comes to them naturally. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Customer Experience Strategy
She leads the customer experience strategy at Efecty, focusing on human-centric, simple, and coherent customer relationships.
Voice of Customer
Her role involves designing customer voice strategies and transforming findings from customer feedback into actionable insights.
NPS and CSAT Metrics
She implements and executes measurements of experience KPIs like NPS, CSAT, and CES to improve customer satisfaction.

Media Appearances

Yenni has no verified media appearances

Work History

11-2023
Líder de Experiencia de Cliente at Efecty
4-2022 - 1-2024
Marter de Experiencia de Cliente at Efecty
9-2018 - 4-2022
Analista Sr. Experiencia de Cliente at Efecty

Education

7-2019 - 6-2020
Especialista en Mercadeo de Servicios from Universidad Militar Nueva Granada
8-2018 - 12-2018
Formación intensiva en design thinking from Katharsis

More Information

Social Presence :

Prographics :

Exp : 7 Location : Bogota, D.C., Capital District, Colombia Job Level : N/A Designation : Líder de Experiencia de Cliente at Efecty
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Insights For Selling To Yenni Alexandra

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Be firm in your communication and stay in control

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Yenni Alexandra is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Yenni Alexandra

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Yenni Alexandra move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Yenni Alexandra take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Yenni Alexandra

Personality Compatibility


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