Yi Tian

Observer
DISC Type : ci

Director of Application Engineering at eGain Corporation

San Francisco Bay Area, United States

Overview

Yi Tian is a hands-on software engineering leader at eGain, specializing in enterprise application architecture and AI-powered platforms. With a history of launching major revenue-generating applications at Oracle and a background from the University of Notre Dame, he has deep expertise in managing global engineering teams and translating customer needs into shippable roadmaps.

He is a PhD Candidate in Computer Science and holds professional certifications in Oracle Cloud Infrastructure Data Science and AI Agent Studio, demonstrating a commitment to continuous learning in advanced technologies.

Unique fact: He served as an executive sponsor and solution architect for a wartime-resilient logistics deployment for the U. S. Marine Corps.

Personality Overview

Value Driven

Curious

Example Seeker

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They often ask many questions and rely heavily on information and documentation. They are generally good communicators and can be hard to convince.

Topics They Care About

AI in Customer Engagement
His current role at eGain focuses on building scalable, AI-powered platforms for knowledge search, analytics, and agent experiences to improve customer engagement.
Enterprise Application Architecture
A core theme in his career, he has a proven track record of leading strategy, architecture, and delivery for large-scale enterprise applications at Oracle and eGain.
Mobile Application Development
He led the re-architecture and delivery of Oracle's Mobile Field Service applications, scaling the product to over $125M in revenue.

Media Appearances

Yi has no verified media appearances

Work History

1-2026
Director of Application Engineering at eGain Corporation
5-2013 - 11-2025
Director, Oracle CRM e-commerce and Mobile Applications at Oracle
1-2000 - 5-2013
Development Manager/Senior Development manager, Mobile Field Service Development at Oracle
5-1998 - 1-2000
Senior Application Engineer, Manufacturing & Inventory at Oracle
1-1996 - 5-1998
Research Assistant, PhD Candidate at University of Notre Dame — PhD Candidate, Computer Science & Engineering

Education

PhD Candidate from University of Notre Dame
Master of Science (MS) from Institute of Computing Technology, Chinese Academy of Sciences

More Information

Social Presence :

Prographics :

Exp : 30 Location : San Francisco Bay Area, United States Job Level : Mid-senior Designation : Director of Application Engineering at eGain Corporation
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Insights For Selling To Yi

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Ask them questions to understand their needs better while staying affable
  • Share testimonials from known people and give multiple examples of product value

DONT's

  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Yi is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Yi

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Yi move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Yi take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Yi

Personality Compatibility


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