Yuvraj Shrma in

Yuvraj Shrma

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Contact Center Team Lead at Gardens Alive
📍 Sahibzada Ajit Singh Nagar, Punjab, India

Yuvraj Shrma is a management professional with over eight years of experience, currently serving as a Contact Center Team Lead at Gardens Alive. He is an expert in KPI optimization, agile execution, and multi-channel support. He holds a Bachelor of Science from Panjab University and is a certified Agile Project Management Practitioner.

His background includes a project management internship with the Pawzz Foundation, suggesting a personal interest in non-profit work and community causes. Yuvraj is also committed to continuous professional development, frequently pursuing new certifications to enhance his leadership and technical skills.

He recently earned an Agile Development Specialization in Managing an Agile Team from the University of Virginia Darden School of Business.

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Experience
7 Years
Current Role
Contact Center Team Lead
Job Level
Middle
Location
Sahibzada Ajit Singh Nagar, Punjab, India
Personality Overview

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Priorities

Topics Yuvraj cares about

Agile Execution
He is a certified Agile Project Management practitioner and recently shared his new specialization, demonstrating a clear passion for this methodology.
KPI Optimization
His role focuses on tracking and improving key contact center metrics like CSAT, AHT, and FCR to evaluate and enhance operational efficiency.
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Career

Work history

7-2025
Contact Center Team Lead
Gardens Alive
1-2025 - 3-2025
Project Management Intern
Pawzz Foundation
11-2021 - 6-2025
Floater
Gardens Alive
2-2018 - 11-2021
Process Associate
Gardens Alive
In the press

Media appearances

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Education
2014 - 2017
Bachelor of Science
Panjab University, Chandigarh
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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