Yuvraj Shrma

Enthusiast
DISC Type : i

Contact Center Team Lead at Gardens Alive

Sahibzada Ajit Singh Nagar, Punjab, India

Overview

Yuvraj Shrma is a management professional with over eight years of experience, currently serving as a Contact Center Team Lead at Gardens Alive. He is an expert in KPI optimization, agile execution, and multi-channel support. He holds a Bachelor of Science from Panjab University and is a certified Agile Project Management Practitioner.

His background includes a project management internship with the Pawzz Foundation, suggesting a personal interest in non-profit work and community causes. Yuvraj is also committed to continuous professional development, frequently pursuing new certifications to enhance his leadership and technical skills.

He recently earned an Agile Development Specialization in Managing an Agile Team from the University of Virginia Darden School of Business.

Personality Overview

Non-Confrontational

Amiable & Agreeable

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They agree with others often, so exercise caution when relying on their word. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Agile Execution
He is a certified Agile Project Management practitioner and recently shared his new specialization, demonstrating a clear passion for this methodology.
KPI Optimization
His role focuses on tracking and improving key contact center metrics like CSAT, AHT, and FCR to evaluate and enhance operational efficiency.
Team Empowerment
A core part of his stated expertise is empowering his teams, providing guidance and support to agents in both the US and India to deliver exceptional service.

Media Appearances

Yuvraj has no verified media appearances

Work History

7-2025
Contact Center Team Lead at Gardens Alive
1-2025 - 3-2025
Project Management Intern at Pawzz Foundation
11-2021 - 6-2025
Floater at Gardens Alive
2-2018 - 11-2021
Process Associate at Gardens Alive

Education

2014 - 2017
Bachelor of Science from Panjab University, Chandigarh

More Information

Social Presence :

Prographics :

Exp : 7 Location : Sahibzada Ajit Singh Nagar, Punjab, India Job Level : Middle Designation : Contact Center Team Lead at Gardens Alive
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Insights For Selling To Yuvraj

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Speak from experience about success that the product has seen with other customers
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Yuvraj is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Yuvraj

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Yuvraj move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Yuvraj take some risk or not?

  • They can take some low-probability risks if needed.

You And Yuvraj

Personality Compatibility


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