Yuvraj Shrma is a management professional with over eight years of experience, currently serving as a Contact Center Team Lead at Gardens Alive. He is an expert in KPI optimization, agile execution, and multi-channel support. He holds a Bachelor of Science from Panjab University and is a certified Agile Project Management Practitioner.
His background includes a project management internship with the Pawzz Foundation, suggesting a personal interest in non-profit work and community causes. Yuvraj is also committed to continuous professional development, frequently pursuing new certifications to enhance his leadership and technical skills.
He recently earned an Agile Development Specialization in Managing an Agile Team from the University of Virginia Darden School of Business.
Read the full overview →Unlike D or C types, they are convinced more by stories and testimonials. They agree with others often, so exercise caution when relying on their word. They prefer to build relationships rather than staying totally transactional.
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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