Zac Reddell

Trailblazer
DISC Type : DI

Director, Contact Center at Walmart

Rogers, Arkansas, United States

Overview

Zac is a goal-driven Director at Walmarts Contact Center, focused on delivering results for his team and customers. He has a background in managing large service contracts and has studied Hospitality Administration at Arkansas Tech University. Colleagues describe him as an inspiring, accountable, and excellent leader.

He is a supportive leader who actively promotes professional development and champions causes like women in leadership. Zac also appears to be family-oriented, having shared a heartfelt tribute to his late grandmother, highlighting the importance of personal connections and support in his life.

Unique fact: Zac delivered a $1. 8M savings to Walmart by building an in-house support team for the companys contact center.

Personality Overview

Friendly But Fast

Persuasive

Charismatic

They respond better to a combination of speed and relationship.  They like to keep things under control. They are charming and have the ability to align others behind their decisions.

Topics They Care About

Contact Center Operations
Leads Walmart's contact center, focusing on performance metrics, IVR platform implementations, and delivering best-in-class customer service during peak seasons.
Team Leadership
Identifies as an Enneagram type 2 leader dedicated to serving his team. He focuses on the growth, development, and promotion of his direct reports.
Financial Oversight
Responsible for significant cost savings initiatives and has experience managing large budgets, including a $200M services contract in a previous role at NCR.

Media Appearances

Zac has no verified media appearances

Work History

11-2024
Director, Contact Center at Walmart
12-2020
Senior Manager, Contact Center at Walmart
9-2019 - 12-2020
Executive Services Senior Manager at NCR Corporation
12-2018 - 9-2019
Senior Manager II at Walmart
1-2018 - 12-2018
Senior Manager at Walmart

Education

2009 - 2010
Hospitality Administration/Management from Arkansas Tech University

More Information

Social Presence :

Prographics :

Exp : 10 Location : Rogers, Arkansas, United States Job Level : Mid-senior Designation : Director, Contact Center at Walmart
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Insights For Selling To Zac

During A Call Or A Meeting

DO's

  • Address your competition clearly and confidently
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Help them visualize the impact of their decision

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Do not look like someone who doesn’t know what they are talking about
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Zac is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Zac

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Zac move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Zac take some risk or not?

  • They can take risks if necessary.

You And Zac

Personality Compatibility


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