Zac Reddell in

Zac Reddell

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Director, Contact Center at Walmart
📍 Rogers, Arkansas, United States

Zac is a goal-driven Director at Walmarts Contact Center, focused on delivering results for his team and customers. He has a background in managing large service contracts and has studied Hospitality Administration at Arkansas Tech University. Colleagues describe him as an inspiring, accountable, and excellent leader.

He is a supportive leader who actively promotes professional development and champions causes like women in leadership. Zac also appears to be family-oriented, having shared a heartfelt tribute to his late grandmother, highlighting the importance of personal connections and support in his life.

Unique fact: Zac delivered a $1. 8M savings to Walmart by building an in-house support team for the companys contact center.

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Experience
10 Years
Current Role
Director, Contact Center
Job Level
Mid-senior
Location
Rogers, Arkansas, United States
Personality Overview

How Zac shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Zac cares about

Contact Center Operations
Leads Walmart's contact center, focusing on performance metrics, IVR platform implementations, and delivering best-in-class customer service during peak seasons.
Team Leadership
Identifies as an Enneagram type 2 leader dedicated to serving his team. He focuses on the growth, development, and promotion of his direct reports.
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Career

Work history

11-2024
Director, Contact Center
Walmart
12-2020
Senior Manager, Contact Center
Walmart
9-2019 - 12-2020
Executive Services Senior Manager
NCR Corporation
12-2018 - 9-2019
Senior Manager II
Walmart
1-2018 - 12-2018
Senior Manager
Walmart
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2009 - 2010
Hospitality Administration/Management
Arkansas Tech University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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