Zhilla Noorbakhsh

Enthusiast
DISC Type : i

Global IT Lead - Wholesale Banking. Lending,CMA,SSG at ING

Netherlands

Overview

Zhilla is a global technology leader at ING with over 23 years of experience in banking technology and digital transformation across Australia and the Netherlands. She is an expert in leading large-scale initiatives and is a noted speaker on the application of AI in finance.

Outside of work, Zhilla is a passionate artist and painter, a hobby she has pursued since childhood. She is also an avid endurance runner, having completed multiple marathons. She lives with her husband, teenage daughter, and their golden retriever, Amber.

Originally from Iran, she was one of only six women studying software engineering in her university program.

Personality Overview

Story Driven

Optimistic

Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Women in Tech
A strong advocate for empowering women in technology, she has led communities at ING and speaks at events like European Women in Tech on the topic.
AI in Finance
As a recent conference speaker, she discusses leveraging AI to drive value and efficiency in treasury and finance, while also addressing key risks and governance.
Art & Creativity
A lifelong painter who almost chose art school over tech, she feels art allows her to be authentic and brings a creative perspective to her work.

Media Appearances

Zhilla has no verified media appearances

Work History

2-2026
Global IT Lead - Wholesale Banking. Lending,CMA,SSG at ING
4-2024
Global IT Lead - Wholesale Banking Cross Product Services at ING
10-2021 - 3-2024
Global IT Area Lead - SEPA Payments Processing at ING
11-2019 - 10-2021
IT Area Lead - Consumer Lending at ING Australia
5-2017 - 10-2019
Portfolio Manager - Customer Assets at Suncorp Group

Education

Zhilla has no verified education history

More Information

Social Presence :

Prographics :

Exp : 25 Location : Netherlands Job Level : Senior Designation : Global IT Lead - Wholesale Banking. Lending,CMA,SSG at ING
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Insights For Selling To Zhilla

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Refer to interesting customer testimonials and stress on great customer experience
  • Maintain high, positive energy and convey confidence

DONT's

  • Avoid overloading them with too much information
  • Don’t be too formal with them, they trust informality more
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Zhilla is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Zhilla

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Zhilla move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Zhilla take some risk or not?

  • They can take some low-probability risks if needed.

You And Zhilla

Personality Compatibility


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