Zilea Barrilari

Critic
DISC Type : C

Chief Information Officer at Zurich Insurance Company Ltd

São Paulo, São Paulo, Brazil

Overview

Zilea Barrilari is the Chief Information Officer at Zurich Insurance in Brazil, leading the companys digital acceleration through cloud migration and an AI-first approach. People who have worked with her describe her as an engaging, results-focused, and entrepreneurial leader with a natural gift for inspiring teams through major technological and business transformations.

She is a passionate advocate for empowering women in technology, having co-authored the book "TI de Salto" to increase female representation in the field. Zilea has also published works on co-creation and strategy and shows a keen interest in fostering inclusive workplaces by addressing topics like ageism.

Unique fact: During her time as Chief Customer Officer at Santander, she successfully spearheaded a turnaround that removed the bank from the Central Banks lowest customer complaints rating.

Personality Overview

Objective Thinker

Precise

Information Seeker

They choose to analyze logically and value facts to emotions.  They don’t appreciate bells and whistles unless backed by data. They like to do things independently and don’t look for support from others.

Topics They Care About

Women in Technology
Actively promotes and gives visibility to female professionals in the tech industry as a co-author of the "TI de Salto" book series.
Digital Acceleration
Leads Zurich's strategy for modernizing its tech landscape, focusing on cloud migration, exiting mainframes, and adopting an API- and AI-first approach to gain scale.
Customer-Centricity
Demonstrated a strong focus on the customer experience by successfully leading a critical turnaround in customer satisfaction during her tenure as CCO at Santander.

Media Appearances

Zilea has no verified media appearances

Work History

12-2020
Chief Information Officer at Zurich Insurance Company Ltd
3-2019 - 12-2020
VP of Digital Transformation for Spanish LATAM at Experian
4-2010 - 2-2019
CTO – Chief Technology Officer at Brasilprev
CCO – Chief Customer Office at Santander Brasil

Education

2018 - 2018
Neuropsicologia from Pontifícia Universidade Católica de São Paulo
MBA from BI Internacional

More Information

Social Presence :

Prographics :

Exp : 15 Location : São Paulo, São Paulo, Brazil Job Level : Leadership Designation : Chief Information Officer at Zurich Insurance Company Ltd
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Insights For Selling To Zilea

During A Call Or A Meeting

DO's

  • Be ready for penetrating questions and critical examination of your pitch
  • Be formal and objective, they will appreciate it more
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Do not use very emotional or colorful language
  • Don't give superficial answers, they are easily rattled by them
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Zilea is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Zilea

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Zilea move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Zilea take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Zilea

Personality Compatibility


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