Zuzanna Ostafin

Evaluator
DISC Type : DCS

Startup Advisor (Product & Service Design) at mente

Warsaw, Mazowieckie, Poland

Overview

Zuzanna Ostafin is a Co-Founder and Partnerships Manager at mente, specializing in empowering early-stage startups. With expertise in product and service design, she supports startups and their investors through technology consulting, MVP development, and investor readiness. People who have worked with her describe her as passionate, creative, professional, and intelligent.

Outside of her core work, Zuzanna has a strong interest in service design thinking and has contributed to literature in the field. She also dedicates time to highly specialized topics, demonstrated by her translation of an expert publication on dyspraxia, a developmental coordination disorder.

Unique fact: Zuzanna translated the first and only Polish version of an expert publication about the developmental disorder dyspraxia.

Personality Overview

Quality Focused

Hard To Convince

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Topics They Care About

Startup Empowerment
Her role at mente is centered on providing technological and design support to early-stage startups, accelerators, and investors to foster growth and success.
Service Design
She has a background in service and brand design and contributed to the book "This Is Service Design Doing, " showing deep engagement with the methodology.
AI in Business
Holds certifications in AI for business development and actively participates in AI-focused conferences, indicating a focus on applying artificial intelligence to business challenges.

Media Appearances

Zuzanna has no verified media appearances

Work History

1-2022
Startup Advisor (Product & Service Design) at mente
1-2022
Partnerships Manager at mente
1-2020
Co-Founder at mente
5-2020
Freelance Service & Brand Designer at Self-employed
1-2025
Member at Ścieżki

Education

2015 - 2016
Postdiploma from Uniwersytet SWPS
Education details unavailable from AI_managers by K. Wojewodzic & B. Pucek

More Information

Social Presence :

Prographics :

Exp : 6 Location : Warsaw, Mazowieckie, Poland Job Level : Middle Designation : Startup Advisor (Product & Service Design) at mente
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Insights For Selling To Zuzanna

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Showcase how you can impact results but also make sure that you share detailed information too
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.

DONT's

  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid inviting them for any social interactions until you have built some rapport with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Zuzanna is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Zuzanna

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Zuzanna move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Zuzanna take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Zuzanna

Personality Compatibility


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