Abbey- Rose

Examiner
DISC Type : cs

Customer Service Team Leader at SES Water

Redhill, England, United Kingdom

Overview

Abbey-Rose is a Customer Service Team Leader at SES Water, adept at managing and developing teams while balancing business SLAs. She has a strong background in customer support, complaints, and telemarketing.

She recently returned from maternity leave and enjoys family time with her daughter. Abbey-Rose is known for her thoughtful and caring nature, often remembering team birthdays.

She is certified in Autism Training and Aspiring Managers Development.

Personality Overview

Unexpressive

Tough To Convince

Process Oriented

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They tend to have clarity about their needs and constraints, and are unlikely to over-promise. Being observant comes to them naturally.

Topics They Care About

Customer Service Leadership
As a Customer Service Team Leader, Abbey-Rose focuses on motivating, guiding, and inspiring her team to provide excellent customer service and achieve business SLAs.
Customer Vulnerability
Abbey-Rose attended the Consumer Vulnerability & Debt Conference, indicating an interest in supporting vulnerable customers within utility services.
Team Development
She has been recognized for offering thoughtful leadership and development to her team members, balancing their needs with business objectives.

Media Appearances

Abbey- has no verified media appearances

Work History

8-2022
Customer Service Team Leader at SES Water
1-2022 - 8-2022
Complaints Specialist at SES Water
12-2021 - 1-2022
Networks Advisor - Secondment at SES Water
4-2020 - 3-2021
Customer Support Specialist at Telecom
3-2017 - 3-2020
Telemarketing Executive - Redundancy at Kafevend (Acquired by Eden 2013)

Education

Abbey- has no verified education history

More Information

Social Presence :

Prographics :

Exp : N/A Location : Redhill, England, United Kingdom Job Level : N/A Designation : Customer Service Team Leader at SES Water
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Insights For Selling To Abbey-

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Abbey- is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Abbey-

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Abbey- move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Abbey- take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Abbey-

Personality Compatibility


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