Abha Dhaka

Pioneer
DISC Type : Dis

AVP- Transformation, Heathcare & Lifesciences at EXL

India

Overview

Abha Dhaka is an AVP of Healthcare Transformation at EXL, where she leverages AI and digital solutions to enhance operational excellence. Her background includes strategy and operations roles at UnitedHealth Group and PwC. A graduate of IIM Kashipur, she is described by colleagues as exceptional, methodical, and a high-performer.

Outside of her corporate role, Abha shows a passion for community upliftment and social impact, highlighted by her engagement with the Magic Bus Foundation. She is a reflective individual who shares insights on personal growth, structured communication, and overcoming professional challenges in her early career.

She was recognized as an "Optum SuperHero, " an award given to only 400 team members selected from over 7, 600 nominations.

Personality Overview

Friendly But Fast

Dynamic But Sincere

Decisive But Friendly

They have the unique ability to win both love and respect from their team (or outsiders)  They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed If they are convinced, they can become very strong champions for your product

Topics They Care About

Healthcare Transformation
Her current role focuses on leveraging AI and digital solutions to improve outcomes and create value for healthcare organizations.
Operational Excellence
A core theme in her career at UnitedHealth Group and a key skill, she focuses on optimizing processes using methods like Six Sigma.
Go-to-Market Strategy
Developed GTM and sales strategies for clients across multiple industries during her time as a consultant at PwC.

Media Appearances

Abha has no verified media appearances

Work History

5-2025
AVP- Transformation, Heathcare & Lifesciences at EXL
3-2022 - 4-2025
Senior Manager- Operational Excellence at UnitedHealth Group
8-2019 - 2-2022
Manager- Operational Excellence at UnitedHealth Group
4-2018 - 7-2019
Senior Consultant at PwC
7-2016 - 3-2018
Consultant at PwC

Education

2014 - 2016
Master of Business Administration (MBA) from Indian Institute of Management Kashipur
2010 - 2014
Bachelor of Technology (B.Tech.) from The LNM Institute of Information Technology

More Information

Social Presence :

Prographics :

Exp : 9 Location : India Job Level : N/A Designation : AVP- Transformation, Heathcare & Lifesciences at EXL
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Insights For Selling To Abha

During A Call Or A Meeting

DO's

  • Showcase existing customers and use case-studies to grab their attention
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.

DONT's

  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Abha is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Abha

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Abha move?

  • They are generally fast movers and can take quick decisions
  • Can Abha take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Abha

Personality Compatibility


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