Rick C.

Commander
DISC Type : D

Director, Digital Transformation for Global Customer Care at 8x8

Lincoln, California, United States

Overview

Rick C. is a Director of Digital Transformation at 8x8, specializing in leveraging AI, UCaaS, and cybersecurity to enhance customer experiences and drive revenue growth. He has a track record in strategic planning, cost optimization, and program management at tech leaders like Palo Alto Networks and RingCentral. Colleagues describe him as a professional, effective, and collaborative leader.

Outside of his technology-focused career, Rick has pursued an interest in foreign languages and cultures. He has notably undertaken coursework in Advanced Japanese Language, indicating a dedication to learning and communication beyond the professional sphere.

He has studied Advanced Japanese, showcasing a unique passion for complex language and culture.

Personality Overview

Very Quick

Risk-Taker

Impact-Driven

They do not care very much about building rapport or relationships.  They put a lot of effort into ensuring personal success. They are less concerned about the product and more about its potential impact.

Topics They Care About

AI Business Strategy
His headline highlights "A. I. /Co-pilot Implementation, " and he recently earned a certification in AI Business Strategy, showing a current focus on applying artificial intelligence in business.
Digital Transformation
As the Director of Digital Transformation and holding a certification in its foundations, this is central to his professional identity and current role at 8x8.
Customer Experience
His work focuses on leveraging customer lifecycles to drive revenue, achieve upsells, and ensure customer success and retention, as stated in his professional summary.

Media Appearances

Rick has no verified media appearances

Work History

3-2025
Director, Digital Transformation for Global Customer Care at 8x8
5-2023 - 3-2025
Senior Program Manager, Corporate Strategy, Transformations & Initiatives at Palo Alto Networks
1-2023 - 5-2023
Layoff/position eliminated at Career Break
8-2016 - 12-2022
Senior Program Manager for Global Digital Operations of the UCaaS Magic Quadrant Leader at RingCentral
5-2014 - 8-2016
Senior Operations Manager, Global Customer Care Operations at RingCentral

Education

1998 - 2001
Education details unavailable from UCLA
1993 - 1998
Education details unavailable from Glendale Community College

More Information

Social Presence :

Prographics :

Exp : 13 Location : Lincoln, California, United States Job Level : Mid-senior Designation : Director, Digital Transformation for Global Customer Care at 8x8
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Insights For Selling To Rick

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Speak about competitive differentiation that your product offers
  • Hold your ground without indulging in one-upmanship

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Do not spend too much time focusing on product tech or features
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rick is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Rick

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Rick move?

  • If convinced, they can reach decisions quite fast.
  • Can Rick take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Rick

Personality Compatibility


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