Rick C. in

Rick C.

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Director, Digital Transformation for Global Customer Care at 8x8
📍 Lincoln, California, United States

Rick C. is a Director of Digital Transformation at 8x8, specializing in leveraging AI, UCaaS, and cybersecurity to enhance customer experiences and drive revenue growth. He has a track record in strategic planning, cost optimization, and program management at tech leaders like Palo Alto Networks and RingCentral. Colleagues describe him as a professional, effective, and collaborative leader.

Outside of his technology-focused career, Rick has pursued an interest in foreign languages and cultures. He has notably undertaken coursework in Advanced Japanese Language, indicating a dedication to learning and communication beyond the professional sphere.

He has studied Advanced Japanese, showcasing a unique passion for complex language and culture.

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Experience
13 Years
Current Role
Director, Digital Transformation for Global Customer Care
Job Level
Mid-senior
Location
Lincoln, California, United States
Personality Overview

How Rick shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Rick cares about

AI Business Strategy
His headline highlights "A. I. /Co-pilot Implementation, " and he recently earned a certification in AI Business Strategy, showing a current focus on applying artificial intelligence in business.
Digital Transformation
As the Director of Digital Transformation and holding a certification in its foundations, this is central to his professional identity and current role at 8x8.
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Career

Work history

3-2025
Director, Digital Transformation for Global Customer Care
8x8
5-2023 - 3-2025
Senior Program Manager, Corporate Strategy, Transformations & Initiatives
Palo Alto Networks
1-2023 - 5-2023
Layoff/position eliminated
Career Break
8-2016 - 12-2022
Senior Program Manager for Global Digital Operations of the UCaaS Magic Quadrant Leader
RingCentral
5-2014 - 8-2016
Senior Operations Manager, Global Customer Care Operations
RingCentral
In the press

Media appearances

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Education
1998 - 2001
Education details unavailable
UCLA
1993 - 1998
Education details unavailable
Glendale Community College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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