Vivien Francis in

Vivien Francis

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Chief of Staff to the Chief Strategy and Corporate Development Officer at EXL
📍 Mumbai, Maharashtra, India

Vivien Francis is the Chief of Staff to the Chief Strategy and Corporate Development Officer at EXL, bringing over 17 years of experience in healthcare operations, analytics, and M&A. People who have worked with her often describe her as hardworking, detail-oriented, and a great team player.

A unique fact about Vivien is that when transitioning from a role, she created a comprehensive 30-page document and a well-defined database of artifacts from the previous three years to ensure a smooth handover for her replacement.

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Experience
16 Years
Current Role
Chief of Staff to the Chief Strategy and Corporate Development Officer
Job Level
Leadership
Location
Mumbai, Maharashtra, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Vivien cares about

Healthcare Analytics
Her career is built on a foundation of healthcare operations and analytics, further strengthened by courses in Population Health Data Analytics.
AI Transformation
She holds certifications in AI Change Management and actively promotes EXL's AI initiatives, showing a clear focus on integrating artificial intelligence into business.
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Career

Work history

4-2025
Chief of Staff to the Chief Strategy and Corporate Development Officer
EXL
10-2023 - 4-2025
Client Success Manager (Assistant Vice President) - Onshore and Offshore
EXL
7-2023 - 10-2023
Client Success Manager (Onshore and Offshore)
EXL
7-2021 - 7-2023
Sr. Manager (Deputy COS) - Chief of Staff Office
EXL Health
6-2013 - 7-2021
Manager (Chief of Staff to VP2)
EXL Health
In the press

Media appearances

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Education
2008 - 2009
MBA
NIMS, Gujarat
2002 - 2006
Bachelor of science
Vinayaka Mission's Research Foundation - University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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