Vivien Francis

Critic
DISC Type : C

Chief of Staff to the Chief Strategy and Corporate Development Officer at EXL

Mumbai, Maharashtra, India

Overview

Vivien Francis is the Chief of Staff to the Chief Strategy and Corporate Development Officer at EXL, bringing over 17 years of experience in healthcare operations, analytics, and M&A. People who have worked with her often describe her as hardworking, detail-oriented, and a great team player.

A unique fact about Vivien is that when transitioning from a role, she created a comprehensive 30-page document and a well-defined database of artifacts from the previous three years to ensure a smooth handover for her replacement.

Personality Overview

Information Seeker

Critic

Precise

They are quite likely to negotiate on pricing or other key terms.  They don’t appreciate bells and whistles unless backed by data. They enjoy working alone and do not rely on others very often.

Topics They Care About

Healthcare Analytics
Her career is built on a foundation of healthcare operations and analytics, further strengthened by courses in Population Health Data Analytics.
AI Transformation
She holds certifications in AI Change Management and actively promotes EXL's AI initiatives, showing a clear focus on integrating artificial intelligence into business.
Strategic Growth
Her current role places her at the center of EXL's corporate strategy, partnerships, and M&A activities, driving the company's growth and innovation.

Media Appearances

Vivien has no verified media appearances

Work History

4-2025
Chief of Staff to the Chief Strategy and Corporate Development Officer at EXL
10-2023 - 4-2025
Client Success Manager (Assistant Vice President) - Onshore and Offshore at EXL
7-2023 - 10-2023
Client Success Manager (Onshore and Offshore) at EXL
7-2021 - 7-2023
Sr. Manager (Deputy COS) - Chief of Staff Office at EXL Health
6-2013 - 7-2021
Manager (Chief of Staff to VP2) at EXL Health

Education

2008 - 2009
MBA from NIMS, Gujarat
2002 - 2006
Bachelor of science from Vinayaka Mission's Research Foundation - University

More Information

Social Presence :

Prographics :

Exp : 16 Location : Mumbai, Maharashtra, India Job Level : Leadership Designation : Chief of Staff to the Chief Strategy and Corporate Development Officer at EXL
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Insights For Selling To Vivien

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Don’t try too hard to build a relationship with them
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vivien is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Vivien

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Vivien move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Vivien take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Vivien

Personality Compatibility


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