Abhishek K.

Commander
DISC Type : D

Manager - Customer Success| Agentforce| Gen AI | MuleSoft | Salesforce | Robotic Process Automation at NTT DATA, Inc.

Gurugram, Haryana, India

Overview

Abhishek is a growth-focused Customer Success professional at NTT DATA with over 10 years of experience. Colleagues describe him as proficient, creative, and dexterous. He holds a Bachelor of Business Administration and is skilled in Gen AI, Salesforce, and Robotic Process Automation.

His personal background includes a demonstrated passion for sports and leadership, having served as a Badminton Captain and Sports Co-ordinator during his academic years. This suggests a competitive and team-oriented nature outside of his professional life.

He has recently earned multiple certifications in Generative AI, actively sharing his progress.

Personality Overview

Impact-Driven

Risk-Taker

Strong-Willed

More than the product, they care about the impact of the product.  They take a lot of pride in personal achievements. They prefer to be the ones controlling the conversation or defining the terms.

Topics They Care About

Generative AI
He recently completed his "Gen AI Mastermind" and "Generative AI 101" certifications and is enthusiastic about the technology, posting "To tomorrow, Today! ".
Customer Success
His entire career, from Livspace to his current global role at NTT DATA, is centered on customer success, retention, and experience management.
Continuous Upskilling
His feed shows a pattern of pursuing and completing new certifications, indicating a strong belief in continuous professional development and learning.

Media Appearances

Abhishek has no verified media appearances

Work History

6-2023
Manager - Customer Success| Agentforce| Gen AI | MuleSoft | Salesforce | Robotic Process Automation at NTT DATA, Inc.
12-2022 - 5-2023
Associate General Manager at Livspace
5-2021 - 12-2022
Business Manager at Livspace
9-2019 - 4-2021
Presales Lead at Livspace
2-2017 - 6-2019
Business Development Executive- Custom e-Learning Solutions at Upside Learning Solutions

Education

8-2011 - 7-2014
Bachelor of Business Administration (B.B.A.) from Bharati Vidyapeeth
2010 - 2011
ISC from St. Francis' College, Lucknow, India

More Information

Social Presence :

Prographics :

Exp : 10 Location : Gurugram, Haryana, India Job Level : Middle Designation : Manager - Customer Success| Agentforce| Gen AI | MuleSoft | Salesforce | Robotic Process Automation at NTT DATA, Inc.
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Insights For Selling To Abhishek

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Don't try too hard to forge relationships with them
  • Don’t take too much time in sending them information if they ask for any
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Abhishek is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Abhishek

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Abhishek move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Abhishek take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Abhishek

Personality Compatibility


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