Adam Cochrane in

Adam Cochrane

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Member of Customer Engagement Committee at DMA (Data & Marketing Association) UK
📍 London, England, United Kingdom

Adam Cochrane is the Head of CX & CRM at OLIVER Agency, where he leads the practice for global clients like Ford, Ralph Lauren, and Unilever. A graduate of the University of Leeds, he is described by colleagues as a clever, resourceful, and original thinker who excels at customer data and strategy.

Outside of his primary role, Adam is passionate about supporting the music industry and fostering new talent. He is actively involved as a mentor for The Challenger Academy, specifically guiding a brief for the Music Venue Trust, a cause he cares about deeply.

Adam is a committee member for the Data & Marketing Association (DMA) UK, helping to shape customer engagement practices.

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Experience
18 Years
Current Role
Member of Customer Engagement Committee
Job Level
Mid-senior
Location
London, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Adam cares about

Customer-Led Planning
He advocates for more focus on "the hard yards" of detailed, customer-led communications planning, believing it deserves more attention in the marketing industry.
Supporting Music Venues
He has a personal passion for the Music Venue Trust, indicating a strong interest in preserving and supporting live music culture.
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Career

Work history

1-2024
Member of Customer Engagement Committee
DMA (Data & Marketing Association) UK
9-2021
Head of CX & CRM
OLIVER Agency
3-2019 - 9-2021
Planning Director
The Brooklyn Brothers
4-2018 - 9-2018
Planning Director (freelance)
The&Partnership London
1-2018 - 9-2021
Lead Strategy Consultant
The Thread Team
In the press

Media appearances

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Education
2003 - 2007
BA
University of Leeds
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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