Adam Prince in

Adam Prince

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Solution Architect - Sr Gainsight Admin at Rockwell Automation
📍 Orleans, Ontario, Canada

Adam is a customer success leader at Rockwell Automation, specializing in CS operations and Gainsight strategy. With over 7 years in the field, he focuses on designing and implementing system solutions to drive scalable customer engagement. Colleagues describe him as solution-oriented, driven, and a fantastic collaborator.

Based in the Ottawa area, Adam is a passionate advocate for mens mental health, actively participating in awareness campaigns like Movember. He enjoys attending professional events and connecting with colleagues, having recently attended a conference in Las Vegas and a Vegas Golden Knights hockey game.

He recently spoke at Gainsights #Pulse2025 event, sharing how Rockwell Automation is transforming customer success with technology and AI.

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Experience
14 Years
Current Role
Solution Architect - Sr Gainsight Admin
Job Level
Mid-senior
Location
Orleans, Ontario, Canada
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Adam cares about

Gainsight Strategy
As a Senior Gainsight Administrator and Solution Architect, this is his core professional focus. He recently spoke at a Gainsight event about its implementation at Rockwell.
AI in Customer Success
His company, Rockwell Automation, recently won an award for innovation in AI use cases, a point of pride he shared publicly.
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Career

Work history

9-2024
Solution Architect - Sr Gainsight Admin
Rockwell Automation
1-2023 - 9-2024
Sr Gainsight Developer, Customer Success
Rockwell Automation
4-2021 - 1-2023
Senior Manager, Customer Success
Coveo
11-2020 - 4-2021
Manager, CS Operations
Assent Compliance Inc
1-2019 - 11-2020
Manager, Customer Success
Assent Compliance Inc
In the press

Media appearances

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Education
2007 - 2012
Bachelor's Degree
University of Ottawa
2002 - 2007
High School Diploma
AY Jackson
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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