Adam Prince

Commander
DISC Type : D

Solution Architect - Sr Gainsight Admin at Rockwell Automation

Orleans, Ontario, Canada

Overview

Adam is a customer success leader at Rockwell Automation, specializing in CS operations and Gainsight strategy. With over 7 years in the field, he focuses on designing and implementing system solutions to drive scalable customer engagement. Colleagues describe him as solution-oriented, driven, and a fantastic collaborator.

Based in the Ottawa area, Adam is a passionate advocate for mens mental health, actively participating in awareness campaigns like Movember. He enjoys attending professional events and connecting with colleagues, having recently attended a conference in Las Vegas and a Vegas Golden Knights hockey game.

He recently spoke at Gainsights #Pulse2025 event, sharing how Rockwell Automation is transforming customer success with technology and AI.

Personality Overview

Decisive

Risk-Taker

Candid & Clear

They prefer to move quickly, and expect the same from others.  They put a lot of effort into ensuring personal success. They respond well to strong and respectful communication.

Topics They Care About

Gainsight Strategy
As a Senior Gainsight Administrator and Solution Architect, this is his core professional focus. He recently spoke at a Gainsight event about its implementation at Rockwell.
AI in Customer Success
His company, Rockwell Automation, recently won an award for innovation in AI use cases, a point of pride he shared publicly.
CS Operations
He holds a certification in Customer Success Operations and has held multiple roles focused on improving CS team processes and scalability.

Media Appearances

Adam has no verified media appearances

Work History

9-2024
Solution Architect - Sr Gainsight Admin at Rockwell Automation
1-2023 - 9-2024
Sr Gainsight Developer, Customer Success at Rockwell Automation
4-2021 - 1-2023
Senior Manager, Customer Success at Coveo
11-2020 - 4-2021
Manager, CS Operations at Assent Compliance Inc
1-2019 - 11-2020
Manager, Customer Success at Assent Compliance Inc

Education

2007 - 2012
Bachelor's Degree from University of Ottawa
2002 - 2007
High School Diploma from AY Jackson

More Information

Social Presence :

Prographics :

Exp : 14 Location : Orleans, Ontario, Canada Job Level : Mid-senior Designation : Solution Architect - Sr Gainsight Admin at Rockwell Automation
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Insights For Selling To Adam

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Be respectful but crisp
  • Hold your ground without indulging in one-upmanship

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Avoid being too verbose
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Adam is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Adam

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Adam move?

  • If convinced, they can reach decisions quite fast.
  • Can Adam take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Adam

Personality Compatibility


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