Adam Simpson in

Adam Simpson

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Customer Operations Director at npower Business Solutions
📍 United Kingdom

Adam Simpson is a respected senior leader with over 25 years of experience in credit, billing, and collections across financial services, utilities, and telco. He specializes in end-to-end strategy and operations for both B2C and B2B sectors. Colleagues describe him as professional, committed, and highly analytical. He holds a BA in Business Studies from Leeds Beckett University.

He has a keen interest in leveraging data and analytics to improve collections strategies and customer journeys, having published blogs on topics like predicting payment behavior and identifying financial vulnerability.

Unique fact: Adam led the global digital collections strategy for Phillips & Cohen Associates across the UK, Europe, US, Canada, and Australia.

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Current Role
Customer Operations Director
Location
United Kingdom
Personality Overview

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Priorities

Topics Adam cares about

Customer Vulnerability
He has published blogs on how to identify and support financially vulnerable customers while enhancing operational efficiency and accuracy.
Digital Collections
As a Global Head of Digital Strategy, he was responsible for delivering digital collections strategies and self-serve payment channels across multiple continents.
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Career

Work history

3-2025
Customer Operations Director
npower Business Solutions
10-2024 - 3-2025
Director
simpli2form
12-2023 - 9-2024
Director of Debt Operations
Clear Business
2-2021 - 12-2023
Global Head of Digital Strategy - Collections
Phillips & Cohen Associates, Ltd.
8-2016 - 2-2021
Senior Consulting Partner - Collections
Experian
In the press

Media appearances

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Education
1996 - 2000
BA (Hons) Business Studies
Leeds Beckett University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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