Adam Simpson

Trailblazer
DISC Type : DI

Customer Operations Director at npower Business Solutions

United Kingdom

Overview

Adam Simpson is a respected senior leader with over 25 years of experience in credit, billing, and collections across financial services, utilities, and telco. He specializes in end-to-end strategy and operations for both B2C and B2B sectors. Colleagues describe him as professional, committed, and highly analytical. He holds a BA in Business Studies from Leeds Beckett University.

He has a keen interest in leveraging data and analytics to improve collections strategies and customer journeys, having published blogs on topics like predicting payment behavior and identifying financial vulnerability.

Unique fact: Adam led the global digital collections strategy for Phillips & Cohen Associates across the UK, Europe, US, Canada, and Australia.

Personality Overview

Assertive

Friendly But Fast

Persuasive

They do not mind taking risks and can make hard decisions, if necessary.  They like to keep things under control. They respond better to a combination of speed and relationship.

Topics They Care About

Customer Vulnerability
He has published blogs on how to identify and support financially vulnerable customers while enhancing operational efficiency and accuracy.
Digital Collections
As a Global Head of Digital Strategy, he was responsible for delivering digital collections strategies and self-serve payment channels across multiple continents.
B2B Credit Strategy
He has extensive experience leading collections, recoveries, and credit risk operations for small and medium-sized businesses in the utilities and financial services sectors.

Media Appearances

Adam has no verified media appearances

Work History

3-2025
Customer Operations Director at npower Business Solutions
10-2024 - 3-2025
Director at simpli2form
12-2023 - 9-2024
Director of Debt Operations at Clear Business
2-2021 - 12-2023
Global Head of Digital Strategy - Collections at Phillips & Cohen Associates, Ltd.
8-2016 - 2-2021
Senior Consulting Partner - Collections at Experian

Education

1996 - 2000
BA (Hons) Business Studies from Leeds Beckett University

More Information

Social Presence :

Prographics :

Exp : N/A Location : United Kingdom Job Level : N/A Designation : Customer Operations Director at npower Business Solutions
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Insights For Selling To Adam

During A Call Or A Meeting

DO's

  • Help them visualize the impact of their decision
  • Keep your pitch focused on the impact but nurture the relationship too
  • Ask them for a lunch or coffee once some rapport has been established

DONT's

  • Don’t hesitate from asking them how they truly feel about your product
  • Do not look like someone who doesn’t know what they are talking about
  • Don't make any commitments that you might not be able to fulfill

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Adam is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Adam

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Adam move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Adam take some risk or not?

  • They can take risks if necessary.

You And Adam

Personality Compatibility


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