Aditya Kapoor in

Aditya Kapoor

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Sr Director, Service Desk & Contact Center at HTC Global Services
📍 Edison, New Jersey, United States

Aditya Kapoor is the Sr. Director and Global Lead for Customer Experience Services at HTC Global Services, bringing over 25 years of IT experience. He specializes in service desk operations, technical support, and digital workplace solutions. Colleagues describe him as an effective people manager with excellent communication and articulation skills.

He is recognized for his ability to manage difficult client relationships and devise simple solutions for complex operational scenarios.

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Experience
21 Years
Current Role
Sr Director, Service Desk & Contact Center
Job Level
Senior
Location
Edison, New Jersey, United States
Personality Overview

How Aditya shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Aditya cares about

Customer Experience
His current role as Global Lead for Customer Experience Services at HTC Global Services is focused on this domain.
Digital Workplace Services
He has extensive experience in this area, having served as Program Manager and Site Lead for Digital Workplace Services at Capgemini and Genpact.
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Career

Work history

4-2022
Sr Director, Service Desk & Contact Center
HTC Global Services
7-2016 - 4-2022
Assistant Vice President - Lead Solutions Architect
GENPACT
1-2011 - 7-2016
Program Manager / Site Lead for Digital Workplace Services
Capgemini
10-2009 - 12-2010
Onsite Production Support Manager
Capgemini (f.k.a. IGATE, PATNI)
1-2006 - 10-2009
Service Delivery Leader
Capgemini (f.k.a. IGATE, PATNI)
In the press

Media appearances

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Education
Bachelors of Engineering
MIET
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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