Aditya Kapoor

Examiner
DISC Type : cs

Sr Director, Service Desk & Contact Center at HTC Global Services

Edison, New Jersey, United States

Overview

Aditya Kapoor is the Sr. Director and Global Lead for Customer Experience Services at HTC Global Services, bringing over 25 years of IT experience. He specializes in service desk operations, technical support, and digital workplace solutions. Colleagues describe him as an effective people manager with excellent communication and articulation skills.

He is recognized for his ability to manage difficult client relationships and devise simple solutions for complex operational scenarios.

Personality Overview

Status Quo Seeker

Late Adopter

Overcautious

They are always well-planned and adopt a systematic approach.  They do not like taking risks at all and go for proven options in the end. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Customer Experience
His current role as Global Lead for Customer Experience Services at HTC Global Services is focused on this domain.
Digital Workplace Services
He has extensive experience in this area, having served as Program Manager and Site Lead for Digital Workplace Services at Capgemini and Genpact.
Service Desk Operations
A core area of his expertise for over two decades, including managing a large 24x7 global service desk at Capgemini.

Media Appearances

Aditya has no verified media appearances

Work History

4-2022
Sr Director, Service Desk & Contact Center at HTC Global Services
7-2016 - 4-2022
Assistant Vice President - Lead Solutions Architect at GENPACT
1-2011 - 7-2016
Program Manager / Site Lead for Digital Workplace Services at Capgemini
10-2009 - 12-2010
Onsite Production Support Manager at Capgemini (f.k.a. IGATE, PATNI)
1-2006 - 10-2009
Service Delivery Leader at Capgemini (f.k.a. IGATE, PATNI)

Education

Bachelors of Engineering from MIET

More Information

Social Presence :

Prographics :

Exp : 21 Location : Edison, New Jersey, United States Job Level : Senior Designation : Sr Director, Service Desk & Contact Center at HTC Global Services
URL has been copied!

Insights For Selling To Aditya

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Be firm in your communication and stay in control
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't rely on relationship building even if they act pleasantly
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Aditya is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Aditya

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Aditya move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Aditya take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Aditya

Personality Compatibility


Other HTC Global Services Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.