Agustin Prieto de la Iglesia is a seasoned Engagement Director at INTELCIA with extensive experience in the Contact Center and BPO sectors. His expertise lies in managing large-scale operations and teams across industries like banking, telecom, and insurance, with a focus on optimizing profitability and KPIs. He recently earned a certification in Agile Project Management and Scrum.
His career is highlighted by his leadership in directing operations across multiple work centers simultaneously, managing large teams in cities like La Coruña, Zaragoza, León, and Barcelona.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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