Agustin Prieto de la Iglesia

Observer
DISC Type : ci

Engagement Director at INTELCIA

Spain

Overview

Agustin Prieto de la Iglesia is a seasoned Engagement Director at INTELCIA with extensive experience in the Contact Center and BPO sectors. His expertise lies in managing large-scale operations and teams across industries like banking, telecom, and insurance, with a focus on optimizing profitability and KPIs. He recently earned a certification in Agile Project Management and Scrum.

His career is highlighted by his leadership in directing operations across multiple work centers simultaneously, managing large teams in cities like La Coruña, Zaragoza, León, and Barcelona.

Personality Overview

Assertive

Example Seeker

Curious

They often ask many questions and rely heavily on information and documentation.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

BPO Operations Management
Has a long career directing operations for major BPO and contact center companies like INTELCIA, Abai Group, and Comdata Group.
Multi-site Team Leadership
Experienced in directing large teams across multiple geographically dispersed work centers, focusing on strategy, motivation, and performance.
Agile Methodologies
Recently completed an advanced program in Agile Project Management and Scrum, indicating an interest in modern, efficient project management techniques.

Media Appearances

Agustin has no verified media appearances

Work History

6-2024
Engagement Director at INTELCIA
2-2024
Director de Clientes / Business Unit Manager at INTELCIA
12-2020 - 2-2024
COO Utilities at Be Call Group
3-2020 - 12-2020
Director Operaciones Territorio Norte at Abai Group
10-2019 - 3-2020
Director de Operaciones Territorio Norte at Comdata Group

Education

2018 - 2018
Programa Superior from ICEMD
10-2023 - 1-2024
Programa Avanzado Agile Proyect Management y Scrum from Grupo Femxa

More Information

Social Presence :

Prographics :

Exp : 7 Location : Spain Job Level : Mid-senior Designation : Engagement Director at INTELCIA
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Insights For Selling To Agustin

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Ask them questions to understand their needs better while staying affable
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Agustin is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Agustin

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Agustin move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Agustin take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Agustin

Personality Compatibility


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